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Customer Service Information |
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The death of customer servie
The other day a reporter call to interview me on the "Death of Customer Service". My first reaction was to deny that charge and claim that customer service is very much alive and well. But upon further thought of the service I've received over the past few months and what others have related to me about their experiences, I had to admit that the quality and level of service has decreased. Upon further thought I realized that it has been on a decline for quite a while. I finally admitted to the reporter that yes, I have to agree that customer service is not doing as well as I'd like to think it is. Of course his next question was, "Why is that?" I believe there are 4 basic reasons for the demise of customer service. Margo Chevers, author of the book STOP the BS (bad service), has been providing sales and customer service seminars and consulting to a diverse cross-section of industries for the past 15 years. For information about Margo Chevers' speaking or training schedule call (800) 858-0797 or Margo@MargoChevers.com
MORE RESOURCES: Changes at Social Security Administration may impact customer service, benefit payments, experts say CNBC Cognigy Recognizes Enterprises Transforming Customer Service with AI at Nexus Summit 2025 Morningstar AI won’t fix the real issue with customer service Financial Times Aqua begins customer service line inventory to ID, replace lead lines in Shenandoah The Shenandoah Sentinel Cognigy Recognizes Enterprises Transforming Customer Service with AI at Nexus Summit 2025 Business Wire SBA opens customer service center in Paintsville for flood victims The Paintsville Herald MetTel Wins Multiple Stevie® Awards, Marking 12 Years of Customer Service Excellence - Yahoo Finance Attune Insurance honored with multiple global 2025 Stevie® Awards for Sales & Customer Service PR Newswire New Jersey American Water’s Customer Assistance Programs Township of Scotch Plains (.gov) CSPI & Nutrition Action Customer Service Center for Science in the Public Interest How SAP CX AI Toolkit Transforms Customer Service Operations Technology Magazine Customer Service & Support Hillsborough County (.gov) How to address common customer service gaps TechTarget How This Indiana Retailer Marries Celebration and Customer Service in His Store Gifts & Decorative Accessories Zomato cuts 600 customer support jobs amid AI adoption Verdict Food Service Cognigy Recognizes Enterprises Transforming Customer Service with AI at Nexus Summit 2025 Bluefield Daily Telegraph Produce Wholesalers: Solving Customer Challenges Through Service Produce Business Porsche placed first in 2025 J.D. Power Customer Service Index Study Porsche Newsroom Bullhead City leads Mohave Community College workshop on customer service mohavedailynews.com What Your Business Can Learn From Southwest Airlines Business.com Monetary Gold Achieves Record Customer Service Improvement, Climbs to #3 in Industry Rankings PR Newswire Certificate of Achievement – Sales and Customer Service (Online) Lake Michigan College Watchdog slams Australian supers' customer service Pensions & Investments Centier Bank lands No. 1 on J.D. Power customer service ranking Northwest Indiana Business Magazine Is customer service dead? Newstalk Camiral Golf & Wellness sets benchmark for exceptional customer service Golf Business News How AI Is Changing the ROI of Customer Service - SPONSOR CONTENT FROM INTERCOM Harvard Business Review Launch of New Districtwide Customer Service Platform The School District of Philadelphia Revolutionizing customer service: MaestroQA’s integration with Amazon Bedrock for actionable insight Amazon Web Services AARP Virginia Statement on Customer Service Changes Announced by the Social Security Administration AARP States My Utilities Account City of Santa Clara (.gov) Customer Service Center apps.tampagov.net Welcome to Riverside Public Utilities City of Riverside California (.gov) 311 - Birmingham’s Customer Service Center City of Birmingham, Alabama (.gov) The one metric that muddled customer service Star Tribune Will DOGE crash customer service at Social Security? Federal News Network Generative and agentic AI set to transform customer service into a strategic value driver for businesses Marketing Tech News Running our contact centers on Azure Microsoft BAM Forms Joint Committee with GPBM to Improve Bank Customer Service in Morocco - Morocco World News Changes at Social Security Administration may impact customer service, benefit payments, experts say MSN 354th FSS gains new Customer Service Portal eielson.af.mil 11 key elements of excellent customer service Business.com Customer service transformation Capgemini |
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