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Top Questions to Ask Before Buying a Help Desk & Asset Management Software
#5 All your hardware components like Printers, PCs etc come under various maintenance contracts with different maintenance vendors. Do you know which batch of PCs are under warranty & for what number of PCs is the warranty about to expire (so that you can plan for an AMC)? Can you split up & tell how much AMC charges do you pay for each hardware component & how much for each vendor? Can you re-calculate the costs if an AMC with a vendor is to be renewed? #4 Typically your company gets hardware parts and accessories from different vendors. Is your purchasing done centrally? Can you get the information of all vendors & the products they offer on a single click? Can you compare prices & other information before placing an order? Can you modify a purchase order (PO), have a revision history & email the vendor the updated PO? Can you track POs till all the items mentioned in a PO arrive? #3 You might have entered into contracts with various vendors. Do you maintain & keep track of all your maintenance & support contracts in one place? How about having soft copies of actual contracts that are available to you through a web browser and is always a single click away? #2 Your company has a variety of hardware like PCs, printers, scanners, OHPs etc and a plethora of software ranging from MS Office to Adobe Photoshop (all of various versions). Are you still using spreadsheets & manually tracking all these assets? Can you tell whether all the software you have comply with licensing? Can you tell how many of these hardware components & software copies are available with you at any instant? Can you tell how much of these are under utilized or not utilized at all? #1 Your employees come up with different service requests ranging from "Not able to print from my PC" to "Cannot send mail". How do you ensure that such requests are taken care of by your support staff, that too efficiently? How do you ensure none of the requests fall through the cracks? Is there a Knowledge Base which can offer self-help for the employees? How do you keep track a high volume of requests? AdventNet's ServiceDesk Plus offers to solve all the above & has much more to offer. The product is available at a very affordable price starting at $495 (there's a Free Edition too) backed by a company that has set a benchmark for customer care & support. For further information, mail to sales@adventnet.com or visit our website http://www.servicedeskplus.com Natarajan Aravind
MORE RESOURCES: Check Point Software Reports Fourth Quarter and 2024 Full Year Results Check Point Software DeepSeek AI Is 'Good News' For Enterprise Software, Says SAP CEO Investor's Business Daily Advisory details ransomware attacks on SimpleHelp remote access software American Hospital Association Honda issues recall over software glitch. Which vehicles are affected Lansing State Journal Guide to Legal Technology Software Bloomberg Law Exclusive: Apex Custom Software hacked, threat actors threaten to leak the software DataBreaches.net Honda recalls 295K vehicles for software issue KOBI-TV NBC5 / KOTI-TV NBC2 Clear-Com Unveils EHX v14 Software Update Sports Video Group Walmart has H&R Block tax software on sale for up to $16 off to save on filing your 2024 taxes NJ.com JONAS CLUB SOFTWARE UNVEILS INNOVATIONS & THE JONAS OPEN VIRTUAL GOLF TOURNAMENT AT THE 2025 CMAA CONFERENCE The Golf Wire Nearly 300,000 Honda and Acura Vehicles Recalled Over Faulty Software, Engine Stall Risks AboutLawsuits.com Managing the Risks of China’s Access to U.S. Data and Control of Software and Connected Technology Carnegie Endowment for International Peace Serco Expanding U.S. Business With Acquisition Of Northrop Grumman’s Training And Software Unit Defense Daily Network Honda recalls 295,000 vehicles due to software error that could cause engine to lose power USA TODAY Atlassian Earnings Beat. Software Maker's Revenue Guidance Above Views. Investor's Business Daily North Korean Lazarus hackers launch large-scale cyberattack by cloning open source software TechRadar Checkpoint Software (CHKP) PT Raised to $220 at Stifel StreetInsider.com QBS Software picks up Prianto ComputerWeekly.com SLK Software's promoters look to sell majority stake The Economic Times Checkpoint Software (CHKP) PT Raised to $220 at Mizuho StreetInsider.com PE Weekly: Deloitte Acquires ERP Software; Food and Beverage Deals Return Middle Market Growth Website Builder Software Market is projected to grow at USD 3.9 billion by 2032, CAGR with 7.9% EIN News KCS showcases its latest software at ARA Show International Rental News Cathie Wood Says Software Is the Next Big AI Opportunity -- 2 Ark ETFs You'll Want to Buy if She's Right The Motley Fool IBM Stock Pops On Earnings Beat, Software Growth, Free Cash Flow Outlook - Investor's Business Daily IBM Stock Pops On Earnings Beat, Software Growth, Free Cash Flow Outlook Investor's Business Daily SAP extends support deadline for getting off legacy software – in very special circumstances The Register Checkpoint Software (CHKP) PT Raised to $240 at Raymond James StreetInsider.com Checkpoint Software (CHKP) PT Raised to $220 at Cantor Fitzgerald StreetInsider.com IBM Is Seeing Growth in Software and AI Morningstar Appraisals for software engineers: Microsoft and Amazon are using performance reviews to decide who gets s The Economic Times Orchard Software Named Top LIS Vendor by 2025 Black Book Market Research for Seventh Consecutive Year PR Newswire Securing the Software Supply Chain: A 2035 Blueprint The New Stack American Honda Recalls 295,000 Vehicles in the U.S. to Update Fuel Injection Software Honda Newsroom Hg looks to raise $12bn for large-cap software bets Private Equity International Earthquake Alert Software Market May See a Big Move | Major Giants LastQuake,QuakeWatch,GEOFON openPR The toll Trump 2.0 could take on LatAm’s software, IT services exports BNamericas English Check Point Software Technology (CHKP) Tops Q4 EPS by 5c StreetInsider.com Check Point Software shares edge lower after Q4 results Investing.com Drone company's software will no longer stop flights over wildfires, other no-fly zones NBC San Diego Google open-sources the Pebble smartwatch’s software, and its creator is making a new model Engadget Startups to Watch 2025: VedaPointe's software automates workflow to improve health care The Business Journals HeartBeam submits 510(k) application to FDA for ECG software Medical Device Network Former Cruise engineers launch AI-powered design software startup Hestus The Business Journals Plus expands from self-driving to software-defined ADAS Automotive World How a Free Software Strategy Catapulted DeepSeek to AI Stardom The Wall Street Journal Accelerating software that helps the helpers BetaKit - Canadian Startup News |
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