Software Information |
|
HelpDesk & Asset Management Software - Choosing The Right One
If you are to buy a HelpDesk & Asset Management software, see the following checklist before you decide on one. Comprehensive Help Desk Functionality A good Help Desk product can dramatically rise the productivity of the Help Desk Personnel (which in turn will rise the organisation's productivity as a whole). Computer users can be made to submit their requests by mail, phone or through the web interface provided by the product. These requests gathered centrally will be attended to by technicians (who already are automatically notified about the request). Adding memos/notes to the requests & viewing the history of Requests can help too. Buildable Knowledge Base (KB) Even before a complaint is registered, Users can be made to search a prebuilt KB which will result in time savings for the Help Desk Personnel. The KB will also result in increasing the first call resolutions. The Help Desk personnel should be able to add on to, edit & delete from the existing KB. Asset Managenment What is considered here as an organisation's Assets are typical hardware components like PCs, Printers, Scanners etc & Licensed Software like MS Office, Adobe Photoshop etc. The product should allow these assets to be well tracked & their records to be maintained - from their purchase till end-of-life. It should also allow easy software license tracking which will contribute to a significant cost saving for the organisation. Contracts (AMCs) Management Most hardware components in an IT organisation come under some Annual Maintenance Plan. The product you choose should allow you to create & maintain various AMCs with the various vendors. If the product reminds you days before a contract ends (say, through an auto-generated email), it will be an added advantage. Purchasing Your IT department is constantly in need of spendable Hardware (floppies, CDs, printer ribbons, printers, PCs etc) and software. All these needs will be typically taken care by a separate Purchase Department. Seamless tracking between the two departments is an essentiality which will result in getting the required needs on schedule & their optimal use. Also, see whether the product you choose lets you mail the Purchase Orders to Vendors & track them too. Out-of-the-box The product installation should go on like a breeze. Moreover, it should be put into operation with nil to minimum initial configuration & all the features should be inbuilt with no extra development effort. User friendly UI The product you are looking at should have a very user friendly client interface as it'll be used by all employees in your organisation. The UI should be simple & at the same time offer easy-to-use features. If the product is web enabled, it'll make things much more easier - any user can login from anywhere using just a browser. Pricing & Licensing Most Help Desk products in the market are prohibitively costly with many hidden costs associated with them. Coupled with this, the products' licensing models can be tedious to understand & implement. Make sure the product you choose offers affordable pricing with an easy licensing model. AdventNet's ServiceDesk Plus offers to solve all the above & has much more to offer. The product is available at a very affordable price starting from $495 & there's a Free Edition too that can manage 25 Workstations. For further information, mail to sales@adventnet.com or visit http://www.servicedeskplus.com Natarajan Aravind
MORE RESOURCES: Open-Source Software Is in Crisis IEEE Spectrum London startup Agemo has exited stealth. Now, it's building AI reasoning for software to take on Poolside and Magic. Business Insider AV Unveils Advanced Software Updates to Enhance Puma UAS Capabilities in Contested Environments Business Wire Anduril Lattice Software Enhances US CENTCOM Air Defense Exercise The Defense Post TestSprite nabs $1.5M to build autonomous AI software testing platform SiliconANGLE News County auditor's office considers new software to track tax breaks on agriculture land Farmers Advance Precisely Named a Leader in IDC MarketScape: Worldwide Data Intelligence Platform Software, 2024 Yahoo Finance The Generative Software Cycle is Here: OutSystems Introduces the Power of Low-Code x AI Business Wire RatedPower expands efficiency and precision with solar project design software release - PR Newswire Schrödinger Announces Multi-Target Collaboration and Expanded Software Licensing Agreement with Novartis Business Wire Joget Earns GovStack Software Requirements Compliance ENGINEERING.com EasyODM Launches AI-Powered Machine Vision Software Vision Systems Design Artificial intelligence software at Zuckerberg S.F. General Hospital helps flag stroke risk San Francisco Chronicle Enterprise Software in the Age of Generative AI GP Bullhound LEAP, globally popular software for energy, climate mitigation, and air pollution planning, to be offered free to an additional 54 countries Stockholm Environment Institute QuickBooks Online review — the biggest name in accounting software lives up to its reputation - CNBC TestSprite Announces $1.5 Million Pre-Seed Funding to Lead the Next Wave of Testing for GenAI-Developed Software cnhinews.com Take-Two Interactive Software Chief Financial Officer Lainie Goldstein Sells 35% Of Holding Simply Wall St Suvoda Awarded US Patent for its eCOA Software Architecture Kilgore News Herald Danfoss Power Solutions launches ACL 3.2 software Industrial Vehicle Technology International MSU, Web Software Engineer II, Bozeman Daily Chronicle Office Hours With Professor Robert Kabacoff: Software Development, Finding Love Through Music, and Remembering the Early Internet Wesleyan Argus PTV updates truck route-planning software Traffic Technology Today Samsung Galaxy S25 to offer 7 years of One UI software updates: Will you use it for that long? Sammy Fans KIC Launches Game-Changing TAS Software Platform to Address Emerging Thermal Process Challenges AZoRobotics From self-driving cars to AI that writes enterprise software: Cogna founder raises $15M - TechCrunch ANDRO in Rome moves ahead with new drone software Rome Sentinel Indian payments platform Razorpay launches B2B software fund - Global Corporate Venturing Sonatype recognized as a leader in SCA software in Forrester Wave Security Boulevard AV Unveils Advanced Software Updates to Enhance Puma UAS Capabilities in Contested Environments Bluefield Daily Telegraph Montclair Council Passes Cell-Tower Ordinance, Tables Storm Water Regulation and Software Agreement TAPinto.net The Intellectual Property Software Market Reach USD 31.3 Billion by 2032 Growing with 15.6% CAGR EIN News Snyk founder’s Tessl raises $125M to revolutionise AI native software creation with spec-centric model Tech Funding News Danfoss software enables autonomous control Power Progress Forrester recognizes Black Duck as a Leader in software composition analysis Security Boulevard HR Software Stocks Q3 Results: Benchmarking Paychex (NASDAQ:PAYX) Yahoo Finance Australia |
RELATED ARTICLES
Microsoft Great Plains eCommerce - Stored Procedures Approach Since Version 8.0 Microsoft Business Solutions Great Plains & Great Plains Standard are available on Microsoft SQL Server and MSDE (which is in fact MS SQL with database size limit of 2GB). Defining OLAP Solutions and Data Warehouse design This tutorial covers OLAP solutions used by Data warehouses and understanding Data Warehouse design. The enterprise needs to ask itself certain fundamental questions before actually launching on the process of designing the data warehouse. MicroWorld Releases New Version of MailScan Ver. 4.5 - Antivirus and Content Security Software MicroWorld Technologies, Inc. the leading solutions provider in the area of Anti-virus and Content security, has announced the launch of its new version of MailScan Ver. Professional XP Style Icons in Software and Website Development Using professional icons in your application or website can bring a modern and aesthetically pleasing appearance to your product or service. This will not only help you to attract potential customers but also give you that "edge" you need to stand out from your competitors. Microsoft CRM and No-Frills Cadillacs In today's business world it's all but impossible to escape Microsoft. Either you're using MS applications, developing your own, or negotiating your company's acquisition by this techno-behemoth. Microsoft Great Plains: exchange & brokerage - implementation notes If you company is small or mid-size special products or materials exchange broker, you probably have custom in-house made exchange application. Nowadays exchange is done over the internet, so you might have advanced web-based exchange application. Microsoft Great Plains Partner Selection: Overview Microsoft Great Plains, Navision, Solomon and Axapta are Microsoft Business Solutions ERP applications, serving to the whole spectrum of vertical and horizontal markets. Assuming that you already have one of these systems installed and implemented we would like to give you - IT director, Database Administrator, Programmer, Software Developer, Controller your options in supporting/upgrading Microsoft Great Plains for your companyIt is always good idea to install everything on your own - however Great Plains requires combination of computer networking, some programming, good accounting/distribution/logistics/reporting background - so it is not a surprise that Microsoft Business Solutions requires their customers to have specially assigner Microsoft Great Plains Partner/VAR/Reseller to serve the account. Benefits of Integrating Online Chat Software with CRM Customer Relationship Management (CRM) is a strategy and processes used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. CRM applications are traditionally developed as client-server software. Dashboard Widgets for Windows For a windows user like me, just can watch with envy the new eye candy features in Mac OS X and wondering how I can have the same feature on my belove windows.Before Apple introduce dashboard in their latest Mac OS X, most of mac users already can have widget on their desktop using Konfabulator by Pixoria Inc. Importance of Coding Standards Programming Help for BeginnersWe write programs to instruct computers. When programming using a high level programming language like C++ or Java, we are using a syntax that is somewhat closer to human languages. Microsoft Great Plains customization - Freight Forwarding/Transportation industry example Microsoft Business Solutions Great Plains version 8.5, 8. Make or Break Factors - When Considering Estimating Software Make-or-Break Factors in Success and ProfitabilityFor quick printers, estimating can prove to be a major factor in the success or failure of their business.When a customer requests a bid on a job, they need a fast turnaround, and the best price. Interactive Mapping Brings Information to Life What is Interactive Mapping?Interactive mapping is a visual display medium which allows graphing, mapping, and even conversion to PDF of any type of information. This technology is used by national government agencies, airlines, chambers of commerce, ski resorts, and countless corporations to make information accessible and interactive to whomever they present the information. Microsoft Great Plains in Construction & Building - Implementation & Customization Highlights Microsoft Great Plains could be tuned and setup to fit most of horizontal markets. You can deploy third party modules or build your own custom logic in Great Plains Dexterity. XML Parser and Their Types XML parser is a software module to read documents and a means to provide access to their content. XML parser generates a structured tree to return the results to the browser. Microsoft Great Plains, Navision, Axapta - Selection Considerations During the years of our consulting practice, which comes back to East Europe in mid 1990th and then continues in the USA, Brazil, New Zealand, Australia, Oceania, Germany, Canada - we would like to orient you - business owner, IT director or software programmer. Selection process can take several months and you may end up with non-Microsoft solution. Mapping Software: Putting Data Visualization on the Map Mapping Software Improves Data VisualizationFrom the outset, it is important to clarify exactly what mapping software is and what it has to do with data visualization. If you are looking for driving directions for your next road trip, this is not the article for you. Hubris - Definition: Microsofts Passport Before September of 1995, Microsoft ignored the Internet because their 16-bit Windows 3.1 operating system couldn't handle the 32-bit Internet world. Microsoft CRM Data Import FAQ Microsoft CRM has built-in conversion tool, however you should probably first try third party conversion tool, such as Scribe. It is relatively expensive and has bunch of importing capabilities, that you might never use and need. Document Templates Give You The Perfect Framework For Your Documents When it comes to running an office, the SOHO entrepreneur has enough on his or her plate as it is. So if you find yourself in the unenviable position of regularly having to set aside your core competencies to handle tedious, repetitive administrative duties such as creating your business documents from scratch, then you need to consider the potential benefits offered by document templates. |
home | site map |
© 2006 |