Software Information |
|
HelpDesk & Asset Management Software - Choosing The Right One
If you are to buy a HelpDesk & Asset Management software, see the following checklist before you decide on one. Comprehensive Help Desk Functionality A good Help Desk product can dramatically rise the productivity of the Help Desk Personnel (which in turn will rise the organisation's productivity as a whole). Computer users can be made to submit their requests by mail, phone or through the web interface provided by the product. These requests gathered centrally will be attended to by technicians (who already are automatically notified about the request). Adding memos/notes to the requests & viewing the history of Requests can help too. Buildable Knowledge Base (KB) Even before a complaint is registered, Users can be made to search a prebuilt KB which will result in time savings for the Help Desk Personnel. The KB will also result in increasing the first call resolutions. The Help Desk personnel should be able to add on to, edit & delete from the existing KB. Asset Managenment What is considered here as an organisation's Assets are typical hardware components like PCs, Printers, Scanners etc & Licensed Software like MS Office, Adobe Photoshop etc. The product should allow these assets to be well tracked & their records to be maintained - from their purchase till end-of-life. It should also allow easy software license tracking which will contribute to a significant cost saving for the organisation. Contracts (AMCs) Management Most hardware components in an IT organisation come under some Annual Maintenance Plan. The product you choose should allow you to create & maintain various AMCs with the various vendors. If the product reminds you days before a contract ends (say, through an auto-generated email), it will be an added advantage. Purchasing Your IT department is constantly in need of spendable Hardware (floppies, CDs, printer ribbons, printers, PCs etc) and software. All these needs will be typically taken care by a separate Purchase Department. Seamless tracking between the two departments is an essentiality which will result in getting the required needs on schedule & their optimal use. Also, see whether the product you choose lets you mail the Purchase Orders to Vendors & track them too. Out-of-the-box The product installation should go on like a breeze. Moreover, it should be put into operation with nil to minimum initial configuration & all the features should be inbuilt with no extra development effort. User friendly UI The product you are looking at should have a very user friendly client interface as it'll be used by all employees in your organisation. The UI should be simple & at the same time offer easy-to-use features. If the product is web enabled, it'll make things much more easier - any user can login from anywhere using just a browser. Pricing & Licensing Most Help Desk products in the market are prohibitively costly with many hidden costs associated with them. Coupled with this, the products' licensing models can be tedious to understand & implement. Make sure the product you choose offers affordable pricing with an easy licensing model. AdventNet's ServiceDesk Plus offers to solve all the above & has much more to offer. The product is available at a very affordable price starting from $495 & there's a Free Edition too that can manage 25 Workstations. For further information, mail to sales@adventnet.com or visit http://www.servicedeskplus.com Natarajan Aravind
MORE RESOURCES: Defense Innovation Unit Announces Software Vendors to Support Replicator Defense Innovation Unit Marketing Software Firm Braze Could Be a Hot Acquisition Target The Information How GM uses AI to improve vehicle software – and safety General Motors MITRE shares 2024's top 25 most dangerous software weaknesses BleepingComputer AI Core Theme of 2025 ISG Software and Services Research Business Wire Is Check Point Software Technologies Ltd. (CHKP) An Undervalued Cybersecurity Stock to Buy? Yahoo Finance AI adoption is surging — but humans still need to be in the loop, say software developers from Meta, Amazon, Nice, and more Business Insider Life-saving software upgrade? ArmyTimes.com What are software-defined vehicles? Strategy Phreesia Named to The Software Report’s “Top 100 Software Companies” for the Third Consecutive Year Business Wire Axway Software: 2025 Financial Calendar Business Wire Theory Ventures Launches $450 Million Second Fund for the Next Generation of Enterprise Software Business Wire Nvidia Dives But Dow Jones Still Rallies; Google Falls As Tax Software Maker Tumbles (Live Coverage) Yahoo! Voices Vena Recognized as a Challenger in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software Business Wire Deepfake detection software helping insurers fight fraud Insurance News Net Why Unity Software Stock Was Soaring This Week The Motley Fool Cummins Is Basically Begging Truck Owners to Update Their Emissions Software to Avoid More Fines Yahoo Autos At US$68.73, Is It Time To Put Progress Software Corporation (NASDAQ:PRGS) On Your Watch List? Simply Wall St Colorado’s misguided attack on rental pricing software | OPINION coloradopolitics.com Real time security software development from Symbiotic Security App Developer Magazine Spotify abused to promote pirated software and game cheats BleepingComputer Defense Department announces Software vendors to support Replicator Initiative Homeland Preparedness News Top Software Weaknesses Exposed: MITRE’s Latest Report Highlights Key Security Threats Digital Information World Axway Software: 2025 Financial Calendar Yahoo Finance Galaxy S23 November 2024 software update may finally go global SamMobile - Samsung news Elastic Stock Surges As AI Data Demand Fuels 'Bounce Back' Quarter Investor's Business Daily iPhone: Critical software update Inside WFU Norway’s One Grid Operation taps GE Vernova for grid orchestration software Smart Energy International U.S. software/hardware charts for Oct. 2024 GoNintendo Intuit Is a Wide-Moat Software Company Morningstar BrightHeart Secures FDA Clearance for First AI Software Revolutionizing Prenatal Fetal Heart Ultrasound Evaluations Business Wire Trumpf partners with Intrinsic to build ‘software-defined and AI-enabled’ robotic solutions Robotics and Automation News New Software Improves Outlook for Meadville, Pa., Budget Government Technology Laurel Bridge Software Advances Medical Imaging Workflow With New AI and Cloud Innovations at RSNA 2024 PharmiWeb.com MongoDB, Other Data Software Stocks Rally On Strong Snowflake Results Investor's Business Daily DIU Taps Software Vendors for Replicator Program Support Executive Gov Exclusive | Charlesbank Acquires Economic Analysis Software Provider Implan The Wall Street Journal Check Point Software is a Leader in GigaOm Cloud Radar: GlobeNewswire Marijuana software company Distru secures $6 million funding Marijuana Business Daily The Top 100 Software Companies of 2024 The Software Report Update 2024.44.3 - Release Notes Not a Tesla App Marks & Spencer boosts store productivity with devices, software Chain Store Age AVTECH Software helps companies remain alert to keep employees safe Providence Business News RingConn: Controversial software update introduces smart AI functions and improved overview to smart ring Notebookcheck.net There's A Lot To Like About One Software Technologies' (TLV:ONE) Upcoming ₪0.52428 Dividend Simply Wall St DentalMonitoring Software Update Brings SmartSTL Feature Orthodontic Products Global Taxi Dispatch Software Market Size, Share, Growth, and Industry Analysis - 24-7 Press Release |
RELATED ARTICLES
Microsoft Great Plains eCommerce - Stored Procedures Approach Since Version 8.0 Microsoft Business Solutions Great Plains & Great Plains Standard are available on Microsoft SQL Server and MSDE (which is in fact MS SQL with database size limit of 2GB). Defining OLAP Solutions and Data Warehouse design This tutorial covers OLAP solutions used by Data warehouses and understanding Data Warehouse design. The enterprise needs to ask itself certain fundamental questions before actually launching on the process of designing the data warehouse. MicroWorld Releases New Version of MailScan Ver. 4.5 - Antivirus and Content Security Software MicroWorld Technologies, Inc. the leading solutions provider in the area of Anti-virus and Content security, has announced the launch of its new version of MailScan Ver. Professional XP Style Icons in Software and Website Development Using professional icons in your application or website can bring a modern and aesthetically pleasing appearance to your product or service. This will not only help you to attract potential customers but also give you that "edge" you need to stand out from your competitors. Microsoft CRM and No-Frills Cadillacs In today's business world it's all but impossible to escape Microsoft. Either you're using MS applications, developing your own, or negotiating your company's acquisition by this techno-behemoth. Microsoft Great Plains: exchange & brokerage - implementation notes If you company is small or mid-size special products or materials exchange broker, you probably have custom in-house made exchange application. Nowadays exchange is done over the internet, so you might have advanced web-based exchange application. Microsoft Great Plains Partner Selection: Overview Microsoft Great Plains, Navision, Solomon and Axapta are Microsoft Business Solutions ERP applications, serving to the whole spectrum of vertical and horizontal markets. Assuming that you already have one of these systems installed and implemented we would like to give you - IT director, Database Administrator, Programmer, Software Developer, Controller your options in supporting/upgrading Microsoft Great Plains for your companyIt is always good idea to install everything on your own - however Great Plains requires combination of computer networking, some programming, good accounting/distribution/logistics/reporting background - so it is not a surprise that Microsoft Business Solutions requires their customers to have specially assigner Microsoft Great Plains Partner/VAR/Reseller to serve the account. Benefits of Integrating Online Chat Software with CRM Customer Relationship Management (CRM) is a strategy and processes used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. CRM applications are traditionally developed as client-server software. Dashboard Widgets for Windows For a windows user like me, just can watch with envy the new eye candy features in Mac OS X and wondering how I can have the same feature on my belove windows.Before Apple introduce dashboard in their latest Mac OS X, most of mac users already can have widget on their desktop using Konfabulator by Pixoria Inc. Importance of Coding Standards Programming Help for BeginnersWe write programs to instruct computers. When programming using a high level programming language like C++ or Java, we are using a syntax that is somewhat closer to human languages. Microsoft Great Plains customization - Freight Forwarding/Transportation industry example Microsoft Business Solutions Great Plains version 8.5, 8. Make or Break Factors - When Considering Estimating Software Make-or-Break Factors in Success and ProfitabilityFor quick printers, estimating can prove to be a major factor in the success or failure of their business.When a customer requests a bid on a job, they need a fast turnaround, and the best price. Interactive Mapping Brings Information to Life What is Interactive Mapping?Interactive mapping is a visual display medium which allows graphing, mapping, and even conversion to PDF of any type of information. This technology is used by national government agencies, airlines, chambers of commerce, ski resorts, and countless corporations to make information accessible and interactive to whomever they present the information. Microsoft Great Plains in Construction & Building - Implementation & Customization Highlights Microsoft Great Plains could be tuned and setup to fit most of horizontal markets. You can deploy third party modules or build your own custom logic in Great Plains Dexterity. XML Parser and Their Types XML parser is a software module to read documents and a means to provide access to their content. XML parser generates a structured tree to return the results to the browser. Microsoft Great Plains, Navision, Axapta - Selection Considerations During the years of our consulting practice, which comes back to East Europe in mid 1990th and then continues in the USA, Brazil, New Zealand, Australia, Oceania, Germany, Canada - we would like to orient you - business owner, IT director or software programmer. Selection process can take several months and you may end up with non-Microsoft solution. Mapping Software: Putting Data Visualization on the Map Mapping Software Improves Data VisualizationFrom the outset, it is important to clarify exactly what mapping software is and what it has to do with data visualization. If you are looking for driving directions for your next road trip, this is not the article for you. Hubris - Definition: Microsofts Passport Before September of 1995, Microsoft ignored the Internet because their 16-bit Windows 3.1 operating system couldn't handle the 32-bit Internet world. Microsoft CRM Data Import FAQ Microsoft CRM has built-in conversion tool, however you should probably first try third party conversion tool, such as Scribe. It is relatively expensive and has bunch of importing capabilities, that you might never use and need. Document Templates Give You The Perfect Framework For Your Documents When it comes to running an office, the SOHO entrepreneur has enough on his or her plate as it is. So if you find yourself in the unenviable position of regularly having to set aside your core competencies to handle tedious, repetitive administrative duties such as creating your business documents from scratch, then you need to consider the potential benefits offered by document templates. |
home | site map |
© 2006 |