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Spam Blocker Information |
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Your Dolphin E-mail Caught In Spam Tuna Net?
Let me ask a couple of questions:
Well, in my case, I answered "YES" on both questions. After all, the customer asks for an answer, so it's normal to expect that when you send an e-mail in return, that the customer receives it. Unfortunately, this is no longer the case. It is highly important that you get this point, so let me rephrase that: If you send an e-mail to a customer that the customer wants and expects, it may be that (s)he never receives it! I've investigated this issue, and the cause of this is the filtering of e-mail by the ISP of the customer, to prevent unwanted SPAM (unsollicited e-mail) to make its way into their mailbox. But not only genuine SPAM is filtered out. Even e-mail that the customer wants (and often expects) to receive, may be caught up in this filter. It's happening so often, there's even a term for it: "false positives". Sometimes this stays unnoticed, because the customer doesn't get a mail telling her that it was filtered out. Or you don't get a reply from the ISP/filter that your mail didn't pass. Your "dolphin" e-mail can essentially be caught in SPAM filter "tuna nets". This can impact businesses on many levels:
When this happens, the customer usually points the finger to the business... ...YOUR business was not responsive;
But, of course, you are not to blame. You responded! You resolved! you delivered! It's the customer's ISP that didn't deliver. An e-mail your customer wanted, and expected. Mistakes do happen. But sometimes, ISP's and mail service businesses have no interest in righting what went wrong. And since they are not blamed, they get away with doing nothing. But in the mean time, your and my business is hurt by this. So, it is time to point customers in the right direction. If more and more customers know where to complain if they do not get the e-mail they wanted, chances are that the ISP and/or mail service are forced into action. There's a lot an ISP or mail service can do. Customers should have the possibility to "whitelist" you. A "whitelist" is a list of e-mail addresses or domains from which the customer allows mail to continue, even when the filter thinks it's "junk". One option that's not an option is to ask customers to switch off the filter. SPAM is just too big a problem for this. Another company that have taken the heat for filtered mail is SiteSell. They're blamed for not delivering as promissed, because their e-mail was filtered out. And they hit a wall of unresponsiveness when they tried to right this. Or was it that their requests were filtered out? ;-) As they understood how this is hurting their business, and many other businesses around the globe, they decided to take action, and point customers in the right direction when wanted e-mail doesn't make it into their mailboxes. So they created the "Deliver my mail!" initiative, which I fully support. I invite you to join them and me. Read more about "Deliver my Mail!" on: http://deliver-my-mail.sitesell.com/sls.html Let's take a stand, and educate customers on what to do if they do not receive e-mail they really wanted to get. Let customers demand: "DELIVER MY MAIL!" About The Author Erwin Steneker is a senior support consultant with over 13 years of experience in both sales and IT support. Check out his website at http://www.customerservicepoint.com/
MORE RESOURCES: How To Stop Spam Calls for Good Clark.com - Clark Howard Swedish Spam Blocker Truecaller Takes on AI Voice Clones Bloomberg Law Smart SMS Spam Blockers Trend Hunter 'Scam Likely' Calls: Can You Block Them for Good? Parade Magazine How to stop nuisance calls Good Housekeeping uk How to screen calls on an iPhone The Verge My Pixel blocks tons of spam calls, but can any other Android phone do the same? - Android Authority 10 best apps to block spam calls on Android phone and safeguard your privacy The Times of India How to Stop Spam Emails on iPhones in 2025 CyberNews.com How to Block Annoying Emails for Good Reader's Digest Best call blocking devices for landlines CyberGuy Report Phone apps that filter spam for Hong Kong users found to expose their data South China Morning Post How to permanently block spam calls and SMS on Jio The Indian Express How to Block No Caller ID Callers 9Meters.com How to block spam calls on Android India Today Truecaller introduces Auto-Block Spam feature for iPhone: Know what it is and how it works India Today Comcast Introduces New Advanced Spam Blocker Feature for Xfinity Voice Customers Comcast Corporation How to block a phone number on your Android phone Android Authority How to Block Spam Calls on Android & iPhone Devices | Reviews by Wirecutter The New York Times Truecaller will automatically decline spam calls for you with this feature: Who can use it and how to use? Hindustan Times Does Unsubscribing from Emails Work—and Is It Safe to Do? Reader's Digest Government of India unveils new anti-spam mechanism to block spam calls originating from abroad Firstpost This Is What an Amazon Email Scam Looks Like Reader's Digest Airtel's AI-powered spam filter catches 8 bn calls and 0.8 bn SMS Business Standard Robokiller: Spam Call Blocker subscription price to jump 225 percent on July 20 O'Grady's Power Page Tired of spam calls and messages on your phone? Here’s how to enable DND on Jio, Airtel, and Vi The Times of India How to Identify Apple Phishing Emails and Avoid Getting Scammed Reader's Digest Spam messages on WhatsApp will soon be a thing of the past The Indian Express Swedish spam blocker Truecaller takes on AI voice clones The Star Online Tech Tips: Block your spam calls and SMS on Jio; Here’s how The Financial Express Vi launches AI-based solution to identify, block spam SMS for customers The New Indian Express Privacy risk from apps used for filtering spam calls Hong Kong Standard How to Block Spam Text Messages: A Complete Guide VPNOverview.com Android lets users filter overseas SMSes to spam folder, block sideloading while on call The Straits Times How to Stop Spam Calls (Published 2021) The New York Times New Truecaller feature uses AI to detect and block spam calls: Here’s how to enable it The Indian Express Spam blocker proves costly The Florida Bar How to Stop Scam Texts | Reviews by Wirecutter The New York Times Kim Komando: The best ways to block scam calls New York Post How to block and report text spam The Verge How to block spam texts on Android Tom's Guide Robocall Blocker Review Consumer Reports How to block spam calls on your Android phone Android Authority 4 Easy Ways to Block Robocalls Fast CyberGuy Report Tired of WhatsApp spam? Block the sender without unlocking your smartphone - Here's how Zee Business This hilarious ‘robokiller’ app answers spam calls for you and talks smack to marketers to waste their time MarketWatch How to block spam calls and stop them once and for all Business Insider |
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