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Customer Service Information |
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Complaints Are Actually A Good Thing!
Nobody likes to get complaints. They make you question your judgment, they can ruin your day, and they almost always leave you in a bad mood. But what if I told you that complaints are actually a good thing? Really! I'm not kidding. Complaints are one of the best forms of research you can perform. Complaints are also one of the best sources for new product/service ideas. How so? Most people who complain are upset. When people get upset, they are more likely to speak their minds. Most people who complain also like to tell you exactly what you've done wrong AND tell you how they would do it better. While your customers' attitudes may not be something to look forward to, their hidden suggestions are! Let's look at this complaint: "I can't believe you are sending these huge files through email! How ridiculous can a person be!? That clogs up the emails of those of us who are on dial-up for at least 20 minutes. I don't have time for this. You know, if you had a brain in your head, you'd know about XYZ.com. They burn CDs for about $0.30 each and will ship them to your customers for about $1.00 each. Anybody can afford that price. I've deleted your email. When you decide to operate like a real business and send me a CD, I'll look at it." Yes? it's a harsh email. But most people who complain don't have very good manners, now do they? But take away the emotion. Take away the temper. Take away the insults, and what do you have left? A VERY good resource for CDs! This person has just given you a resource that can: (a) solve your problem with huge downloads (b) be a new product to sell (CDs instead of downloadable files) (c) offer you a solution that can benefit you and your customers All for free! How about the complaints that say, "You know, you really ought to?" Well? Maybe you really ought to. Have you thought about the customer's suggestion? Yes, it was probably hidden beneath a pile of profane words and threats? but look deeper. In all honesty, is this unruly customer doing you a favor? It happens more often than you might think. People, in general, have a bad habit of trying to show those they are upset with how big and bad they are. More times than not, you'll get great ideas buried inside a wrapper of rudeness. The next time you get a complaint, unwrap the package, and you just might find that the complaint is a blessing in disguise. If you remove the ugliness from the message, you could very well have some terrific ideas for improving or expanding your business! Copyright 2004 Diane Hughes About The Author Diane C. Hughes * ProBizTips.com FREE Report: Amazingly Simple (Yet Super Powerful) Ways To Skyrocket Your Sales And Build Your Business Into A Tower of Profits! ==>> http://madmarketer.com/diane
MORE RESOURCES: SPD Customer Service Window Temporarily Closed For Short Time Today 1330 & 101.5 WHBL Exclusive: Ex-Meta engineer raises $14M for Lace AI, a revenue generation software startup TechCrunch Changes at Social Security Administration may impact customer service, benefit payments, experts say CNBC Utility Customer Service Leading a Change City of Clearwater Intel aims to refine AI strategy, hone foundry customer service Fierce Electronics Montgomery Parks celebrates Homeschool Awareness Month with engaging weekly programs for homeschool students Montgomery Parks Startek® Generative AI wins 2025 Excellence in Customer Service Award for Technology of the Year PR Newswire Renovated Parking Customer Service Center Reopens April 28 City of Norfolk (.gov) Social Security Customer Service Crisis Puts Spotlight on New Social Security Commissioner Osceola-Sentinel Tribune Gladly Garners “Overall Customer Experience Solution of the Year” In 2025 RetailTech Breakthrough Awards Program GlobeNewswire Montgomery Parks announces expansion of solar energy initiative to support a greener future Montgomery Parks How real-world businesses are transforming with AI — with 261 new stories The Official Microsoft Blog Caro Holdings Launches AI Chat Agent Platform to Revolutionize Customer Service and Boost Business Efficiency GlobeNewswire Shumway column: Social Security customer service crisis puts spotlight on new commissioner WyomingNews.com RENUITY RECOGNIZED AMONG THE TOP CUSTOMER SERVICE LEADERS IN THE RESIDENTIAL CONSTRUCTION INDUSTRY PR Newswire 7 Key Digital Tools to Supercharge In-Store Operations Motorcycle & Powersports News The email seems to be from a verified business with authentic logos - but use caution South Bend Tribune AI Will Reshape, Not Replace, the Role of Customer Service Agents, Says Info-Tech Research Group Longview News-Journal Calabrio Unveiling Record Number of AI-driven Features to Accelerate Contact Center Efficiency and Customer Service Satisfaction Silicon Canals Customer Service & Support Hillsborough County (.gov) Ways to Reach Expedia Customer Service By Phone, Emails, Chat and Other Options : A Complete Guide openPR.com CSPI & Nutrition Action Customer Service Center for Science in the Public Interest New multilingual AI chatbot will help connect Dorchester County residents with water, sewer services WCBD America’s Best Customer Service 2025 Newsweek Press Release Distribution & PR Platform ACCESS Newswire AARP sounds the alarm on Social Security's 'startling and sudden decline in customer service' — and warns of more to come Business Insider Customer Service Center City of Tampa (.gov) Vodafone Business and ServiceNow Collaborate to Enhance the Customer Experience With AI-powered Service Automation Silicon Canals How AI Is Changing the ROI of Customer Service - SPONSOR CONTENT FROM INTERCOM Harvard Business Review America’s Best Customer Service 2023 Newsweek Welcome to Riverside Public Utilities City of Riverside, California (.gov) 311 - Birmingham’s Customer Service Center City of Birmingham, Alabama (.gov) Launch of New Districtwide Customer Service Platform The School District of Philadelphia Ways to Reach Expedia Customer Service By Phone Number, Email, or More : Guide Step by Step openPR.com Contact Us About Your Bill City of Clearwater My Utilities Account City of Santa Clara (.gov) USPS plans to use AI to enhance customer service Government Executive Unleashing the value of customer service Capgemini State ID | Department of Customer Services City and County of Honolulu (.gov) Verizon Teams Up with Google to Give 28,000 Customer Support Reps a "Personal Research Assistant" CX Today Can AI fix customer service in payments? American Banker What Your Business Can Learn From Southwest Airlines Business.com Cursor’s Mishap Becomes a Cautionary Tale for AI Customer Service Analytics India Magazine Running our contact centers on Azure Microsoft Valuable experience Deloitte 354th FSS gains new Customer Service Portal eielson.af.mil 11 key elements of excellent customer service Business.com Revolutionizing customer service: MaestroQA’s integration with Amazon Bedrock for actionable insight Amazon Web Services Fulton County Recognizes National Customer Service Week Fulton County (.gov) |
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