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Customer Service Information |
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Customer Service Is Dying - and Im Not Feeling So Good Myself
Have you ever called a company and been greeted with the phrase "Hold, please"? How do they know you can hold? They don't even know who you are. Maybe you can't hold; maybe you have 10 seconds of juice left on your cell phone and your hair is on fire. Then you finally get someone on the phone, only to be told, "I can't actually help you; I'm just paid to apologize, and I'm really sorry about that." Being frustrated by a lack of customer service is nothing new. It just seems that in the last few years, companies have become more innovative when it comes to not helping you solve your problems. I recently asked a hotel employee to help me with my luggage. He told me to hold on and he would have someone look into it. I thought, "Hey, you're someone-why can't you look into it?" I realize that we are as busy as we have ever been, and that many younger people were not brought up in the traditional culture of customer service. But none of these excuses will protect your business in today's challenging economy, where customers are questioning value even with companies they have known for years. Maybe it's time to get back to basics and make service a real priority. Sure, plenty of companies claim to offer great customer care. But raising your service standards requires more than a promise; you need to set concrete goals and establish effective procedures to meet them. Whether you own the company, handle key accounts or just accidentally encounter your customers, you'll reap huge benefits by applying the following customer service goals: On the Phone
Well, I think customer service will survive- and I feel better now that I've written this article-but it's important that we help nurse that ailing customer service to a full recovery, ensuring a healthy prognosis for today's businesses. The companies that attract and keep the best customers are usually the most effective at managing expectations and emotions. Successful companies train their people to anticipate customer needs and to solve problems before the customer knows they exist. But before you can do any of this, you have to start with the basics. If you really want customers, set customer service goals. Remember, if you don't know where you're going, any road will take you there. Garrison Wynn is a nationally known speaker, trainer, and coach. He is the President and founder of Wynn Solutions, specializing in The Truth about Success. About The Author As a speaker, advisor, and entertainer, Garrison has worked with some of the world's most effective corporate leaders and salespeople, from multi-billion dollar manufacturers to top New York Stock Exchange wire houses. He has a background in manufacturing, entertainment, telecommunications and financial services. An experienced actor and former professional stand-up comedian, he has hosted PBS television specials and national radio programs. www.wynnsolutions.com, garrison@wynnsolutions.com
MORE RESOURCES: SPD Customer Service Window Temporarily Closed For Short Time Today 1330 & 101.5 WHBL Changes at Social Security Administration may impact customer service, benefit payments, experts say CNBC Utility Customer Service Leading a Change City of Clearwater Intel aims to refine AI strategy, hone foundry customer service Fierce Electronics Montgomery Parks celebrates Homeschool Awareness Month with engaging weekly programs for homeschool students Montgomery Parks Startek® Generative AI wins 2025 Excellence in Customer Service Award for Technology of the Year PR Newswire Renovated Parking Customer Service Center Reopens April 28 City of Norfolk (.gov) Social Security Customer Service Crisis Puts Spotlight on New Social Security Commissioner Osceola-Sentinel Tribune Gladly Garners “Overall Customer Experience Solution of the Year” In 2025 RetailTech Breakthrough Awards Program GlobeNewswire How real-world businesses are transforming with AI — with 261 new stories The Official Microsoft Blog Caro Holdings Launches AI Chat Agent Platform to Revolutionize Customer Service and Boost Business Efficiency GlobeNewswire RENUITY RECOGNIZED AMONG THE TOP CUSTOMER SERVICE LEADERS IN THE RESIDENTIAL CONSTRUCTION INDUSTRY PR Newswire Exclusive: Ex-Meta engineer raises $14M for Lace AI, a revenue generation software startup TechCrunch 7 Key Digital Tools to Supercharge In-Store Operations Motorcycle & Powersports News The email seems to be from a verified business with authentic logos - but use caution South Bend Tribune AI Will Reshape, Not Replace, the Role of Customer Service Agents, Says Info-Tech Research Group Longview News-Journal Calabrio Unveiling Record Number of AI-driven Features to Accelerate Contact Center Efficiency and Customer Service Satisfaction Silicon Canals Customer Service & Support Hillsborough County (.gov) Social Security needs to prioritize customer service North Dakota Monitor CSPI & Nutrition Action Customer Service Center for Science in the Public Interest Ways to Reach Expedia Customer Service By Phone, Emails, Chat and Other Options : A Complete Guide openPR.com America’s Best Customer Service 2025 Newsweek New multilingual AI chatbot will help connect Dorchester County residents with water, sewer services WCBD News 2 Press Release Distribution & PR Platform ACCESS Newswire Revolutionizing Customer Service with Generative AI Analytics Insight Op-Ed: Social Security Customer Service Crisis Puts Spotlight on New Social Security Commissioner AARP States How Cursor AI chatbot's Big Mess is a lesson for companies automating their customer service Times of India Customer Service Center City of Tampa (.gov) Porsche placed first in 2025 J.D. Power Customer Service Index Study Porsche Newsroom Vodafone Business and ServiceNow Collaborate to Enhance the Customer Experience With AI-powered Service Automation Silicon Canals 2025 U.S. Customer Service Index (CSI) Study J.D. Power How AI Is Changing the ROI of Customer Service - SPONSOR CONTENT FROM INTERCOM Harvard Business Review America’s Best Customer Service 2023 Newsweek Welcome to Riverside Public Utilities City of Riverside, California (.gov) 311 - Birmingham’s Customer Service Center City of Birmingham, Alabama (.gov) Launch of New Districtwide Customer Service Platform The School District of Philadelphia My Utilities Account City of Santa Clara (.gov) Ways to Reach Expedia Customer Service By Phone Number, Email, or More : Guide Step by Step openPR.com USPS plans to use AI to enhance customer service Government Executive Unleashing the value of customer service Capgemini Verizon Teams Up with Google to Give 28,000 Customer Support Reps a "Personal Research Assistant" CX Today Can AI fix customer service in payments? American Banker How Gen AI Can Boost Customer Service Tuck School of Business What Your Business Can Learn From Southwest Airlines Business.com Running our contact centers on Azure Microsoft Utilities Rates City of Palo Alto (.gov) Cursor’s Mishap Becomes a Cautionary Tale for AI Customer Service Analytics India Magazine Customer service transformation Capgemini 354th FSS gains new Customer Service Portal eielson.af.mil 11 key elements of excellent customer service Business.com |
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