| |
| |
|
Customer Service Information |
|
|
|
The Importance of Good Customer Service
Do you have good customer service? Even for your free giveaways? I have been thinking over the past couple of weeks why some WAHP's have trouble growing their business. They host chats or do online parties. They do giveaways and exchanges and it seems everything that they can do to help promote their business. So why do so many fail to get new customers? I stumbled across the answer this holiday season. I had attended an online event that had giveaways that were sponsored by WAHP's and their Home-Based Business. I won two awesome products! I was so excited, as they would make wonderful Christmas gifts. I had won these prizes in the beginning of November in plenty of time to receive the prizes and wrap them for the holidays. I even told my son the awesome gift he was going to be able to give to his favorite tutor and he was so excited. The weeks went by, I had contacted the sponsors and was told numerous times that they will be sending out the prizes ASAP. Well, just yesterday I received one of the prizes. The other, I have no idea if I will ever receive. Now I know that sometimes things happen that are beyond our control. I understand that as unexpected things came up when I had to send something to another WAHP, but I made sure to inform the person what had happened and make sure I go out of my way to mail the item as soon as possible. It's really no problem in my book as long as I am informed that something came up and I was not forgotten. BUT when you have contacted a rep numerous times to be told every time that it will be sent out and you never receive the items, you tend to lose faith, not in the company this person represents, but the actual rep themselves. My point to this article is: Good customer service is not limited to only those who actually purchase items from you. Good customer service also includes those who have won items from you. You do not know who that person is going to give your prize to. I planned on placing those businesses cards in the package for re-orders, if the person liked the items there would have been future business. As a Home Business Owner and a Direct Sales Rep myself, I keep track of those I do business with. Please remember even if someone did not purchase an item to still treat them like a valued customer. I refer people to others, if I know they have excellent customer service. I have a list of WAHP's that I will gladly refer others to. Your main goal in doing giveaways, barters, trades, and prizes are to gain more customers. If you do not treat those people like you would your paying customers, you are defeating the purpose of your free giveaways. Keeping your customers organized File box with 3x5 cards filled out with names, emails, what they have purchased, birthdays, address, phone number, etc., work well to help keep you organized. Have a section for paying customers and giveaways and contest winners. Make a note of when you sent out their items and staple the delivery confirmation receipt to the card. You can also keep all this information on the computer. Rebecca White is the Author of "Step by Step Marketing Guide for your Website-How to make your Online Business a Success this Year" and owner of http://www.Advantagemarketing4u.com to learn more on how to make your business a success this year purchase her ebook! This ebook is a toolbox filled with information!Sign up for her bi-monthly newsletter to receive tips and resources http://www.Advantagemarketing4u.com/
MORE RESOURCES: NBAA Unveils Customer Service Training Certification Program Aviation International News Hassan and Marshall legislation to improve government customer service signed into law Nashua Telegraph AT&T Unveils Industry-First Service Guarantee with Automatic Bill Credits for Network Outages StockTitan How ACI Worldwide is deploying AI Payments Dive Infographic: How Simon Roofing Improved Its Customer Service with Microsoft Dynamics 365 MSDynamicsWorld CSPI & Nutrition Action Customer Service CSPI Newsroom AT&T to Credit Customers After Internet Outages The New York Times What Keeps Healthcare CIOs Up at Night: Balancing Technology Investments with Consumer Expectations MedCity News SIGNED INTO LAW: Senators Hassan and Marshall’s Bipartisan Legislation to Improve Government Customer Service Maggie Hassan Oracle and NVIDIA Join Forces to Drive AI Innovation in Bank FinTech Magazine AT&T Unveils First & Only Customer-First Promise Across Both Wireless & Fiber Networks; Plus, Customer Care & Deals Canada NewsWire Valvoline Ranked Among Best in Customer Service AftermarketNews.com (AMN) What’s the future for customer service and hospitality in coffee? Perfect Daily Grind Cents Launches Cents Assist, the First AI-Powered Call Center Built for Laundry Businesses PR Newswire Arrest of AT&T rep highlights why it's important to always double-check what you agree to Android Authority SailPoint Recognized as a 2024 Gartner Peer Insights™ Customers’ Choice for Identity Governance and Administration Business Wire Banglalink launches AI-based customer service chatbot Telecompaper EN Vontier’s Driivz extends its offering to provide Call Center and Network Operation Center (NOC) Services GlobeNewswire NorthStar Moving Ranked #1 Moving Company for Customer Service in Newsweek's 2025 List The Manila Times Is a hybrid AI-human model the key to superior customer service? Interesting Engineering As the cost of living bites, good customer service becomes priceless Region Illawarra My experience as a Customer Service and Sales Intern Toby Shapiro's Experience at A.D. Sutton and Sons Chapman University Customer Service & Support Hillsborough County (.gov) Sprout Social launches 2025 index Marketing Beat Fulton County Recognizes National Customer Service Week Fulton County Government America's Best Customer Service 2025 Newsweek Celebrate Customer Service Week City of Riverside, California (.gov) Fulton County Recognized as a 2024 National Customer Service All Star Fulton County Government Charter Names Robyn Tolva Senior Vice President, Customer Service Reliability | Charter Charter Communications Welcome to Riverside Public Utilities City of Riverside, California (.gov) Attorney General Bonta Demands Better Customer Service for Californians California Department of Justice 8 strategies for using AI for customer service in 2024 Sprout Social President Biden Announces New Customer Service Actions, Targets Subscriptions and ‘Doom Loops’ CX Today Shep Hyken, HPU Customer Service Expert, Mentors Students and Staff High Point University 11 key elements of excellent customer service Business.com Sysdig earns top accolade in Gartner customer choice 2024 SecurityBrief Australia Department of Transportation | Department of Transportation Governor Tom Wolf The federal government must make improved customer service a priority Government Executive Can artificial intelligence rescue customer service? The Economist Video Quick Take: Intercom’s Brian Donahue on How AI Agents Can Be Your First Tier of Customer Service Support HBR.org Daily SUN Bucks: Pennsylvania’s Summer EBT program Governor Tom Wolf OPM extends postal open season enrollment and beefs up customer service Government Executive Updated Customer Service Hours - Several Departments Downtown Riley County Official Website What Your Business Can Learn From Southwest Airlines Business.com Conway Corp employees win MACTA Customer Service awards Log Cabin Democrat Office of Developmental Programs Governor Tom Wolf One Stop PGH Pittsburgh PA.gov Contact Us - Yosemite National Park (U.S. National Park Service) National Park Service BEST CUSTOMER SERVICE Forbes IRS Should Ensure Customer Service Enhancements Are Accessible for Taxpayers with Disabilities National Taxpayer Advocate |
|
|
|
RELATED ARTICLES
Over Delivering Provides Big Results Over promising is a problem only when you under deliver. There are a number of ways that you can overdeliver to your customers or prospects, and as a result create a win-win situation for you both. Can Three Words In Websters Dictionary Be The Key To Customer Loyalty? Are you concerned about customer loyalty? Are your customers so loyal that they will stick with you through hell and high water? And if not, you really need to question how you can create a customer relationship that's so gluey, that you never go bluey in the face. Funnily you don't have to go far. Making The Most Of Newsletters Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. One Critical Question to Ask Yourself Every Day What happened to the old saying, the customer is always right? I'll bet every one of you reading this article has a "customer service nightmare" story to tell. My most recent nightmare experience took place recently when my business partner and I went in to a wireless phone store to purchase two new pda wireless phones. Hook Me Up With A Human Oh, what has happened to the carbon-based organizational interface? Many organizations have digitized humans - aka carbon-based units - out of existence in their customer service operations. Now, I love digital technology as much as anyone, but it is time to bring the people back into their appropriate customer service roles, don't you think?Have you ever tried to reach a human at Amazon. Complaining Consumers The salesman's job is to be well informed; extremely well informed. For this information is how he earns his bread. 4 Easy Steps to Better Online Customer Support Customer support is very important when you're running a business, whether your business is on or off the net. If your customer support is hopeless, you'll soon find your customers running away from you and worse, telling others to stay away too. 4 Myths about Customer Value The purpose of business is to create and retain a customer.Much has been written about customer orientation, customer relationship management (CRM), Customer Lifetime Value (CLV) metrics, Customer Centric organization models, customer retention, customer care-add any high sounding word with -customer- preceding or succeeding that word and you have a new model, a new theory. Your Actions Tell Your Clients How You Expect To Be Treated There is a widely accepted principle of human behavior that goes something like this. "Your actions tell the world how you expect to be treated. Oil Change Customer from Hell or Hoax; You Decide Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile oil change companies remove the used motor oil from the crank case? Well they "Evacuate it" or in the industry we call it "E-VAC" and this means we suck it out of the dip stick tube with a thin tube which is pushed into the crankcase. Many wonder will this get all the oil out? The answer is not all the oil. Develop Loyal Customers for a Lifetime - part 1 (1 - 10) Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service. What You Need to Know About CRM 1. It's all about the customer. Why Communication Skills Dont Work In Customer Service Every time my firm conducts communication skills training, we know someone is going to object."That doesn't work. Be A Resource What is one of the greatest ways to add value to your business? Nope, it's not giving away free merchandise, offering special discounts, or even creating a preferred customer club. One of the most valuable commodities that you can provide your customers is INFORMATION. Add Value - And Kill Mediocrity in Customer Service There are two kinds of customer service we all experience occasionally, outstanding customer service, and bad customer service. What we experience most of the time is mediocre customer service. Whats The Customer Service Buzz About Your Business? If you're a regular reader of my column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned money for a product or service only to have the provider of said product or service become apathetic, obnoxious or just downright rude after the transactional smoke has cleared. Dissatisfied or Rude Customers Can Be Satisfied Customers On a recent airline flight I was an upset customer. I was arriving on a late inbound flight and connecting with the last flight out on the same airline, but the connecting flight left without me! At first, I was furious when told to wait in a line of 300 people to resolve my problem. Minimize The Pain of Check Recovery $350 million in bad checks are written each and every week. That fact alone makes bad checks a serious problem for American businesses. Moments That Matter Many years ago, I was a first year apprentice assigned the task of pressure washing a set of condensing coils on the roof of a grocery store on Capital Hill in Seattle, an upscale part of town.It was a 90-degree day, in late August. Learning from Your Employees and Customers Complaints Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Sometimes complaints can be overwhelming.
|
| home | site map |
| © 2006 |