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Making The Most Of Newsletters
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a few basic tips, you can cultivate interest in your newsletter and make it an effective marketing tool. Keep it interesting. Whether you're informing prospects or current customers, provide useful content and avoid the temptation of use a hard-sell approach. For example, include a how-to article about some aspect of home buying or selling. While these topics relate to your field and reinforce your message, they also offer valuable advice and will help cultivate a loyal audience. Do it yourself . . . or not. The abundance of desktop publishing programs on the market makes it easy for virtually anyone to create a newsletter. However, poor knowledge of design basics and overzealous use of difficult-to-read fonts has led to more than one design disaster. Before you try to do it yourself, consider hiring a professional graphic designer to create a template into which you or a staff member can input copy. If you still want to give it a shot yourself, pick up a book on graphic design basics before you create your masterpiece. Find your look. Depending on your budget, you can choose from a variety of styles-from a simple, one-color piece to a multi-page, full-color format. Factors such as the number of colors and pages, type of paper, and paper size can mean big differences in cost, so ask for quotations on different specifications from several printers. Keep it short. Generally, it's best to limit your newsletter to eight pages or fewer and keep articles at 300 words or fewer. If you have a lengthy or complex issue to address, try to break it up into two articles or one longer article accompanied by a short sidebar piece. Remember what a picture's worth. Photographs add interesting elements to your piece-as long as you use something more creative than the traditional "smiling head" shots. If you choose not to use a full-color format, keep in mind that photographs reproduce best in shades of black. Don't ignore the details. Triple-check spelling and grammar. Typographical errors can quickly damage your credibility and distract your reader. In addition to running the document through spelling and grammar checkers, have someone proofread it-preferably someone who hasn't seen the article before. He or she will be more likely than you are to catch any errors. Include a feedback mechanism. Make it easy for readers to respond by including a contact name, phone and fax numbers, and postal and e-mail addresses. Cost Cutters Looking for ways to cut your newsletter costs? Here are a few tips: Team up with another business that reaches out to similar prospects. Split the content-and the cost-of the newsletter. Run your rough design by your local post office. Sometimes, simple size changes can cut postage costs. Get prices from at least three printers, and let them know you're soliciting multiple bids for the job. Competition can help you get a better price. Offer an e-mail option. This allows you to save on postage and printing, but send it only if customers ask. New laws are cracking down on unsolicited e-mail. We've found newsletters to be a great marketing mechanism. Keep in mind, if you have truly timely news, you can turn your newsletter into a subscription based newsletter. This can lead to another cash flow source. We have used newsletters as both a marketing mechanism and a cash flow source. To check out the HBS Digest, click here: http://www.homebusinesssolutions.com/hbsd_info.htm Copyright 2004 DeFiore Enterprises Interested in having your own successful, home based creative real estate investing business? Chuck and Sue have been helping folks start successful home based businesses for over 19 years, and we can help you too! To see how, visit http://www.homebusinesssolutions.com for the latest FREE tips and tricks, educational products and coaching in creative real estate investing and home based businesses. No time to visit the site? Subscribe to our "how to" Home Business Solutions Digest, it's like having your own personal coach: mailto:subscribeHBS@homebusinesssolutions.com
MORE RESOURCES: SIGNED INTO LAW: Senators Hassan and Marshall’s Bipartisan Legislation to Improve Government Customer Service Maggie Hassan CSPI & Nutrition Action Customer Service CSPI Newsroom SailPoint Recognized as a 2024 Gartner Peer Insights™ Customers’ Choice for Identity Governance and Administration Business Wire Ace Hardware Earns Top Spot on Forbes Customer Service List Hardware Retailing Valvoline Ranked Among Best in Customer Service AftermarketNews.com (AMN) Vontier’s Driivz extends its offering to provide Call Center and Network Operation Center (NOC) Services GlobeNewswire What’s the future for customer service and hospitality in coffee? Perfect Daily Grind Cents Launches Cents Assist, the First AI-Powered Call Center Built for Laundry Businesses PR Newswire Liberty Flagpoles Joins Salute to America 250, Guarantees Best Customer Service, Prices & Quality on US Flags & Flagpoles Markets Insider Is a hybrid AI-human model the key to superior customer service? Interesting Engineering My experience as a Customer Service and Sales Intern Toby Shapiro's Experience at A.D. Sutton and Sons Chapman University Customer Service & Support Hillsborough County (.gov) Fulton County Recognizes National Customer Service Week Fulton County Government Conway Corp employees win MACTA Customer Service awards Log Cabin Democrat America's Best Customer Service 2025 Newsweek Celebrate Customer Service Week City of Riverside, California (.gov) Fulton County Recognized as a 2024 National Customer Service All Star Fulton County Government PROFILES IN BUSINESS: King's Finest Vintage focuses on restoration, organization and customer service The Herald Journal Attorney General Bonta Demands Better Customer Service for Californians California Department of Justice Welcome to Riverside Public Utilities City of Riverside, California (.gov) Customer Assistance Programs DC Water 8 strategies for using AI for customer service in 2024 Sprout Social Shep Hyken, HPU Customer Service Expert, Mentors Students and Staff High Point University 11 key elements of excellent customer service Business.com Department of Transportation | Department of Transportation Governor Tom Wolf Can artificial intelligence rescue customer service? The Economist Video Quick Take: Intercom’s Brian Donahue on How AI Agents Can Be Your First Tier of Customer Service Support HBR.org Daily I CARE VA.gov Home | Veterans Affairs SUN Bucks: Pennsylvania’s Summer EBT program Governor Tom Wolf Updated Customer Service Hours - Several Departments Downtown Riley County Official Website What Your Business Can Learn From Southwest Airlines Business.com Office of Developmental Programs Governor Tom Wolf Contact Us - Yosemite National Park (U.S. National Park Service) National Park Service BEST CUSTOMER SERVICE Forbes Banglalink launches AI chatbot for customer service newagebd.net bizfile California Secretary of State IRS Should Ensure Customer Service Enhancements Are Accessible for Taxpayers with Disabilities National Taxpayer Advocate 4 examples of how Cigna Healthcare’s customer service team goes above and beyond to help members Cigna Newsroom View/Pay Your Utility Bill City of Tucson Social Security Is Improving Our National 800 Number and Reducing Call Wait Times Social Security Matters Worcester unveils new 311 Customer Service Center Spectrum News 1 RTX's Pratt & Whitney Expands India Operations with Customer Service Center in Bengaluru Raytheon Technologies Q&A: Focus on customer service a priority for Strat executive CDC Gaming Reports Fare-Free Service for Customer Appreciation and Try Transit Week charlottenc.gov Generative AI for Customer Service and Support - Use Case NVIDIA Daily News Report Top 6 social media customer service tools for your brand Sprout Social Video Quick Take: Intercom’s Brian Donahue on How AI Customer Service Agents Are Delivering Massive Value HBR.org Daily 8 customer service trends to know in 2025 Sprout Social Airline conducts customer service review Royal Gazette Permits King County Running our contact centers on Azure Microsoft They’ve got your back: Meet American’s system customer service managers - American Airlines Newsroom They’ve got your back: Meet American’s system customer service managers American Airlines Newsroom |
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