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Customer Service Information |
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Everyone talks in code!
How often have you left a meeting with a customer or your boss telling yourself he likes my ideas. Only to find later that you didn't get the sale or your boss has told everyone that you are crazy. As we get older it seems to us that everyone talks in code. No one tells us what they really mean. Everything is hidden behind a veil of double talk. But all is not lost. We found a copy of the code breaking manual on the web site of that well known code breaking magazine, Harpers Magazine. It's no ordinary code. This is special. We had many discussions before we decided to reveal the secrets of the code to you. This is the code you need to understand what us Brits are talking about. It was found on a wall in the European Courts of Justice and released to the world, by a journalist for The Economist (who else we hear you ask) in 2004. We thought it so important to your survival in the world that we have reproduced it here. We hope it will change the course of the war against failed communication and create the foundation for ongoing successful conversations. What they say: I'm sure it's my fault. What is understood: It is his fault. What they mean: It is your fault. What they say: I'll bear it in mind. What is understood: He will probably do it. What they mean: I will do nothing about it. What they say: I was a bit disappointed that . . . What is understood: It doesn't really matter. What they mean: I am most upset and cross. What they say: By the way/Incidentally . . . What is understood: This is not very important. What they mean: The primary purpose of our discussion is ... What they say: I hear what you say. What is understood: He accepts my point of view. What they mean: I disagree and do not want to discuss it any further. What they say: Correct me if I'm wrong. What is understood: Tell me what you think. What they mean: I know I'm right-please don't contradict me. What they say: With the greatest respect . . . What is understood: He is listening to me. What they mean: I think you are wrong, or a fool. What they say: That is an original point of view. What is understood: He likes my ideas. What they mean: You must be crazy! What they say: Very interesting. What is understood: He is impressed. What they mean: I don't agree, or I don't believe you. What they say: You must come for dinner sometime. What is understood: I will get an invitation soon. What they mean: Not an invitation, just being polite. What they say: Quite good. What is understood: Quite good. What they mean: A bit disappointing. This may not be a complete list terms used in the code. The sources may be limited. But, it does give an insight into the way we communicate. It gives you a starting point to assess how often, when and where do you talk in code. Good Luck Graham and Juliewww.desktop-meditation.com To improve your intuition, initiative and energy levels. Please go to:http://www.desktop-meditation.com It's free.
MORE RESOURCES: Spirit Airlines Employees In Philly Take Customer Service To Another Level By Trading Insults Outkick McDonald's, Burger King, Taco Bell, and 7 other fast food chains ranked by customer service - Quartz Ada Supports $500B Customer Service Labor Market with AI Agent Powered by Microsoft Azure OpenAI Service Morningstar Can artificial intelligence rescue customer service? The Economist Dialpad Unveils New Contact Center Solution Leveraging AI to Boost Customer Service Efficiency Telecom Reseller CMS to lower importance of ‘call center’ metric in Medicare Advantage star ratings - Healthcare Dive Better living through AI? WORLD News Group The Crappy Service Continues at Idaho grocery Stores News Radio 1310 KLIX Springfield CU needs to know what your water lines are made of. Here's how to find out - News-Leader Ryan Fisher honored for customer service Jamestown Sun Open Position: Customer Service Coordinator (Remote-Part Time) America's Charities Birmingham Water Works warns customers getting service but not a bill, disconnection could be coming WBRC Ada Supports $500B Customer Service Labor Market with AI Agent Powered by Microsoft Azure OpenAI Service PR Newswire America's Best Customer Service 2025 Newsweek Entergy New Orleans’ commitment to proactive service Entergy Newsroom Using the power of AI to improve customer support Inside INdiana Business Claims Processing Outsourcing Canada: Cynergy BPO – The Backbone of Canada’s Leading Insurance Companies Insurance Edge ServiceNow and Five9 Expand Partnership With Turnkey AI-Powered Solution for Unified Employee and Customer Experiences Business Wire Consumers embracing AI-powered customer support Retail Customer Experience From the Web: ‘AI Giants Deploy Digital Customer Service Agents’ ACA International Westney customer service desk to be temporarily closed November 16-17 Durham Region Transit Generative AI’s Potential to Improve Customer Experience Bain & Company Senior Property Tax Freeze program offline until Monday due to overwhelming traffic - Spectrum News Tennessee theme park beats out Disneyland for favorite theme park, best customer service titles KTLA Los Angeles Duck Creek Establishes Center of Excellence in Poland to Enhance Global Support for Customers GlobeNewswire Updated Customer Service Hours - Several Departments Downtown Riley County Official Website CSPI & Nutrition Action Customer Service CSPI Newsroom My experience as a Customer Service and Sales Intern Toby Shapiro's Experience at A.D. Sutton and Sons Chapman University BEST CUSTOMER SERVICE Forbes Parking Customer Service Center: Temporary Relocation for Renovations City of Norfolk (.gov) Dallas Water Utilities customers receive notification letters about their service lines Dallas City News Fifth Third Private Bank Named Global Private Banking Award Winner, Honored as Best for Customer Service Business Wire Good customer service does exist Houston Herald Customer Service & Support Hillsborough County (.gov) Phone Tap: You Didn’t Say Goodbye MOViN 92.5 Dollywood beats Disney, Universal and other popular theme parks again! Here’s why Knoxville News Sentinel Charter Names Robyn Tolva Senior Vice President, Customer Service Reliability | Charter Charter Communications PHL Impression Makers - American Airlines Customer Service Agent Shatara Hester Philadelphia International Airport A faster Customer Service in Thailand Saint-Gobain President Biden Announces New Customer Service Actions, Targets Subscriptions and ‘Doom Loops’ CX Today Drycleaning Automation vs. Customer Service (Part 1) American Drycleaner Fulton County Recognizes National Customer Service Week Fulton County Government Welcome to Riverside Public Utilities City of Riverside (.gov) Southwest Airlines to offer buyouts at LAX, Burbank, Long Beach and John Wayne Los Angeles Daily News 8 strategies for using AI for customer service in 2024 Sprout Social Want better customer service when you travel? You must be joking Elliott Advocacy Banks with 24/7 Customer Service Business Insider |
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