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Everyone talks in code!
How often have you left a meeting with a customer or your boss telling yourself he likes my ideas. Only to find later that you didn't get the sale or your boss has told everyone that you are crazy. As we get older it seems to us that everyone talks in code. No one tells us what they really mean. Everything is hidden behind a veil of double talk. But all is not lost. We found a copy of the code breaking manual on the web site of that well known code breaking magazine, Harpers Magazine. It's no ordinary code. This is special. We had many discussions before we decided to reveal the secrets of the code to you. This is the code you need to understand what us Brits are talking about. It was found on a wall in the European Courts of Justice and released to the world, by a journalist for The Economist (who else we hear you ask) in 2004. We thought it so important to your survival in the world that we have reproduced it here. We hope it will change the course of the war against failed communication and create the foundation for ongoing successful conversations. What they say: I'm sure it's my fault. What is understood: It is his fault. What they mean: It is your fault. What they say: I'll bear it in mind. What is understood: He will probably do it. What they mean: I will do nothing about it. What they say: I was a bit disappointed that . . . What is understood: It doesn't really matter. What they mean: I am most upset and cross. What they say: By the way/Incidentally . . . What is understood: This is not very important. What they mean: The primary purpose of our discussion is ... What they say: I hear what you say. What is understood: He accepts my point of view. What they mean: I disagree and do not want to discuss it any further. What they say: Correct me if I'm wrong. What is understood: Tell me what you think. What they mean: I know I'm right-please don't contradict me. What they say: With the greatest respect . . . What is understood: He is listening to me. What they mean: I think you are wrong, or a fool. What they say: That is an original point of view. What is understood: He likes my ideas. What they mean: You must be crazy! What they say: Very interesting. What is understood: He is impressed. What they mean: I don't agree, or I don't believe you. What they say: You must come for dinner sometime. What is understood: I will get an invitation soon. What they mean: Not an invitation, just being polite. What they say: Quite good. What is understood: Quite good. What they mean: A bit disappointing. This may not be a complete list terms used in the code. The sources may be limited. But, it does give an insight into the way we communicate. It gives you a starting point to assess how often, when and where do you talk in code. Good Luck Graham and Juliewww.desktop-meditation.com To improve your intuition, initiative and energy levels. Please go to:http://www.desktop-meditation.com It's free.
MORE RESOURCES: NBAA Unveils Customer Service Training Certification Program Aviation International News Hassan and Marshall legislation to improve government customer service signed into law Nashua Telegraph AT&T Unveils Industry-First Service Guarantee with Automatic Bill Credits for Network Outages StockTitan How ACI Worldwide is deploying AI Payments Dive Infographic: How Simon Roofing Improved Its Customer Service with Microsoft Dynamics 365 MSDynamicsWorld CSPI & Nutrition Action Customer Service CSPI Newsroom AT&T to Credit Customers After Internet Outages The New York Times What Keeps Healthcare CIOs Up at Night: Balancing Technology Investments with Consumer Expectations MedCity News SIGNED INTO LAW: Senators Hassan and Marshall’s Bipartisan Legislation to Improve Government Customer Service Maggie Hassan Oracle and NVIDIA Join Forces to Drive AI Innovation in Bank FinTech Magazine AT&T Unveils First & Only Customer-First Promise Across Both Wireless & Fiber Networks; Plus, Customer Care & Deals Canada NewsWire Valvoline Ranked Among Best in Customer Service AftermarketNews.com (AMN) What’s the future for customer service and hospitality in coffee? Perfect Daily Grind Cents Launches Cents Assist, the First AI-Powered Call Center Built for Laundry Businesses PR Newswire Arrest of AT&T rep highlights why it's important to always double-check what you agree to Android Authority SailPoint Recognized as a 2024 Gartner Peer Insights™ Customers’ Choice for Identity Governance and Administration Business Wire Banglalink launches AI-based customer service chatbot Telecompaper EN Vontier’s Driivz extends its offering to provide Call Center and Network Operation Center (NOC) Services GlobeNewswire NorthStar Moving Ranked #1 Moving Company for Customer Service in Newsweek's 2025 List The Manila Times Is a hybrid AI-human model the key to superior customer service? Interesting Engineering As the cost of living bites, good customer service becomes priceless Region Illawarra My experience as a Customer Service and Sales Intern Toby Shapiro's Experience at A.D. Sutton and Sons Chapman University Customer Service & Support Hillsborough County (.gov) Sprout Social launches 2025 index Marketing Beat My Utilities Account City of Santa Clara America's Best Customer Service 2025 Newsweek Celebrate Customer Service Week City of Riverside, California (.gov) Fulton County Recognized as a 2024 National Customer Service All Star Fulton County Government Charter Names Robyn Tolva Senior Vice President, Customer Service Reliability | Charter Charter Communications Welcome to Riverside Public Utilities City of Riverside, California (.gov) Customer Assistance Programs DC Water Attorney General Bonta Demands Better Customer Service for Californians California Department of Justice 8 strategies for using AI for customer service in 2024 Sprout Social President Biden Announces New Customer Service Actions, Targets Subscriptions and ‘Doom Loops’ CX Today Shep Hyken, HPU Customer Service Expert, Mentors Students and Staff High Point University 11 key elements of excellent customer service Business.com Sysdig earns top accolade in Gartner customer choice 2024 SecurityBrief Australia Department of Transportation | Department of Transportation Governor Tom Wolf Can artificial intelligence rescue customer service? The Economist Video Quick Take: Intercom’s Brian Donahue on How AI Agents Can Be Your First Tier of Customer Service Support HBR.org Daily I CARE VA.gov Home | Veterans Affairs SUN Bucks: Pennsylvania’s Summer EBT program Governor Tom Wolf Updated Customer Service Hours - Several Departments Downtown Riley County Official Website What Your Business Can Learn From Southwest Airlines Business.com Conway Corp employees win MACTA Customer Service awards Log Cabin Democrat Office of Developmental Programs Governor Tom Wolf One Stop PGH Pittsburgh PA.gov Contact Us - Yosemite National Park (U.S. National Park Service) National Park Service BEST CUSTOMER SERVICE Forbes bizfile California Secretary of State IRS Should Ensure Customer Service Enhancements Are Accessible for Taxpayers with Disabilities National Taxpayer Advocate |
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