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Customer Service Information |
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Everyone talks in code!
How often have you left a meeting with a customer or your boss telling yourself he likes my ideas. Only to find later that you didn't get the sale or your boss has told everyone that you are crazy. As we get older it seems to us that everyone talks in code. No one tells us what they really mean. Everything is hidden behind a veil of double talk. But all is not lost. We found a copy of the code breaking manual on the web site of that well known code breaking magazine, Harpers Magazine. It's no ordinary code. This is special. We had many discussions before we decided to reveal the secrets of the code to you. This is the code you need to understand what us Brits are talking about. It was found on a wall in the European Courts of Justice and released to the world, by a journalist for The Economist (who else we hear you ask) in 2004. We thought it so important to your survival in the world that we have reproduced it here. We hope it will change the course of the war against failed communication and create the foundation for ongoing successful conversations. What they say: I'm sure it's my fault. What is understood: It is his fault. What they mean: It is your fault. What they say: I'll bear it in mind. What is understood: He will probably do it. What they mean: I will do nothing about it. What they say: I was a bit disappointed that . . . What is understood: It doesn't really matter. What they mean: I am most upset and cross. What they say: By the way/Incidentally . . . What is understood: This is not very important. What they mean: The primary purpose of our discussion is ... What they say: I hear what you say. What is understood: He accepts my point of view. What they mean: I disagree and do not want to discuss it any further. What they say: Correct me if I'm wrong. What is understood: Tell me what you think. What they mean: I know I'm right-please don't contradict me. What they say: With the greatest respect . . . What is understood: He is listening to me. What they mean: I think you are wrong, or a fool. What they say: That is an original point of view. What is understood: He likes my ideas. What they mean: You must be crazy! What they say: Very interesting. What is understood: He is impressed. What they mean: I don't agree, or I don't believe you. What they say: You must come for dinner sometime. What is understood: I will get an invitation soon. What they mean: Not an invitation, just being polite. What they say: Quite good. What is understood: Quite good. What they mean: A bit disappointing. This may not be a complete list terms used in the code. The sources may be limited. But, it does give an insight into the way we communicate. It gives you a starting point to assess how often, when and where do you talk in code. Good Luck Graham and Juliewww.desktop-meditation.com To improve your intuition, initiative and energy levels. Please go to:http://www.desktop-meditation.com It's free.
MORE RESOURCES: Changes at Social Security Administration may impact customer service, benefit payments, experts say CNBC Cognigy Recognizes Enterprises Transforming Customer Service with AI at Nexus Summit 2025 Morningstar AI won’t fix the real issue with customer service Financial Times Cognigy Recognizes Enterprises Transforming Customer Service with AI at Nexus Summit 2025 Business Wire Aqua begins customer service line inventory to ID, replace lead lines in Shenandoah The Shenandoah Sentinel SBA opens customer service center in Paintsville for flood victims The Paintsville Herald MetTel Wins Multiple Stevie® Awards, Marking 12 Years of Customer Service Excellence - Yahoo Finance Attune Insurance honored with multiple global 2025 Stevie® Awards for Sales & Customer Service PR Newswire New Jersey American Water’s Customer Assistance Programs Township of Scotch Plains (.gov) CSPI & Nutrition Action Customer Service Center for Science in the Public Interest How SAP CX AI Toolkit Transforms Customer Service Operations Technology Magazine Customer Service & Support Hillsborough County (.gov) How to address common customer service gaps TechTarget Zomato cuts 600 customer support jobs amid AI adoption Verdict Food Service How This Indiana Retailer Marries Celebration and Customer Service in His Store Gifts & Decorative Accessories Cognigy Recognizes Enterprises Transforming Customer Service with AI at Nexus Summit 2025 Bluefield Daily Telegraph Produce Wholesalers: Solving Customer Challenges Through Service Produce Business Porsche placed first in 2025 J.D. Power Customer Service Index Study Porsche Newsroom What Your Business Can Learn From Southwest Airlines Business.com Monetary Gold Achieves Record Customer Service Improvement, Climbs to #3 in Industry Rankings PR Newswire Certificate of Achievement – Sales and Customer Service (Online) Lake Michigan College Watchdog slams Australian supers' customer service Pensions & Investments Centier Bank lands No. 1 on J.D. Power customer service ranking Northwest Indiana Business Magazine Is customer service dead? Newstalk Camiral Golf & Wellness sets benchmark for exceptional customer service Golf Business News How AI Is Changing the ROI of Customer Service - SPONSOR CONTENT FROM INTERCOM Harvard Business Review Revolutionizing customer service: MaestroQA’s integration with Amazon Bedrock for actionable insight Amazon Web Services Launch of New Districtwide Customer Service Platform The School District of Philadelphia My Utilities Account City of Santa Clara (.gov) Customer Service Center apps.tampagov.net Welcome to Riverside Public Utilities City of Riverside California (.gov) 311 - Birmingham’s Customer Service Center City of Birmingham, Alabama (.gov) Turnpike says to disregard customer service message at tollbooths The Portland Press Herald Will DOGE crash customer service at Social Security? Federal News Network Generative and agentic AI set to transform customer service into a strategic value driver for businesses Marketing Tech News Running our contact centers on Azure Microsoft BAM Forms Joint Committee with GPBM to Improve Bank Customer Service in Morocco - Morocco World News How Gen AI Can Boost Customer Service Tuck School of Business Changes at Social Security Administration may impact customer service, benefit payments, experts say MSN 354th FSS gains new Customer Service Portal eielson.af.mil Fulton County Recognizes National Customer Service Week Fulton County (.gov) 11 key elements of excellent customer service Business.com |
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