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Customer Service Information |
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Handling Customer Complaints
Even the best business will receive an occasional customer complaint. Knowing how to resolve these complaints will help you gain loyal customers who will then refer others to your business. Here are some important tips. 1. Listen carefully to the customer and gather as much information as possible. 2. Restate the complaint as you understand it. This ensures that you completely understand what the situation is. 3. Resolve the problem as quickly as possible. Tell the person you are sorry this happened and ask what you can to do to make this right. Do not argue with the customer, even though you are right and do not become defensive. 3. After correcting the problem, tell the customer thank you for bringing it to your attention and that you appreciate their business. 4. Develop a written policy for your staff to follow and reward them when they do a good job. Remember! The customer may not always be right, but an unhappy customer treated right may well be one of your most loyal customers. About The Author Luana Emmons is a restauant owner and owner of allfoodbusiness.com (http://www.allfoodbusiness.com). See this and other articles on her website; allfoodbusiness@allfoodbusiness.com
MORE RESOURCES: SIGNED INTO LAW: Senators Hassan and Marshall’s Bipartisan Legislation to Improve Government Customer Service Maggie Hassan CSPI & Nutrition Action Customer Service CSPI Newsroom SailPoint Recognized as a 2024 Gartner Peer Insights™ Customers’ Choice for Identity Governance and Administration Business Wire Ace Hardware Earns Top Spot on Forbes Customer Service List Hardware Retailing Valvoline Ranked Among Best in Customer Service AftermarketNews.com (AMN) Vontier’s Driivz extends its offering to provide Call Center and Network Operation Center (NOC) Services GlobeNewswire What’s the future for customer service and hospitality in coffee? Perfect Daily Grind Cents Launches Cents Assist, the First AI-Powered Call Center Built for Laundry Businesses PR Newswire Liberty Flagpoles Joins Salute to America 250, Guarantees Best Customer Service, Prices & Quality on US Flags & Flagpoles Markets Insider Is a hybrid AI-human model the key to superior customer service? Interesting Engineering My experience as a Customer Service and Sales Intern Toby Shapiro's Experience at A.D. Sutton and Sons Chapman University Customer Service & Support Hillsborough County (.gov) Fulton County Recognizes National Customer Service Week Fulton County Government Conway Corp employees win MACTA Customer Service awards Log Cabin Democrat America's Best Customer Service 2025 Newsweek Celebrate Customer Service Week City of Riverside, California (.gov) Fulton County Recognized as a 2024 National Customer Service All Star Fulton County Government Attorney General Bonta Demands Better Customer Service for Californians California Department of Justice PROFILES IN BUSINESS: King's Finest Vintage focuses on restoration, organization and customer service The Herald Journal Welcome to Riverside Public Utilities City of Riverside, California (.gov) Customer Assistance Programs DC Water 8 strategies for using AI for customer service in 2024 Sprout Social Shep Hyken, HPU Customer Service Expert, Mentors Students and Staff High Point University 11 key elements of excellent customer service Business.com Department of Transportation | Department of Transportation Governor Tom Wolf Can artificial intelligence rescue customer service? The Economist Video Quick Take: Intercom’s Brian Donahue on How AI Agents Can Be Your First Tier of Customer Service Support HBR.org Daily I CARE VA.gov Home | Veterans Affairs SUN Bucks: Pennsylvania’s Summer EBT program Governor Tom Wolf Opinion: If it’s not dead already, customer service is certainly on life support Asheville Watchdog Updated Customer Service Hours - Several Departments Downtown Riley County Official Website What Your Business Can Learn From Southwest Airlines Business.com Office of Developmental Programs Governor Tom Wolf Contact Us - Yosemite National Park (U.S. National Park Service) National Park Service BEST CUSTOMER SERVICE Forbes Banglalink launches AI chatbot for customer service newagebd.net bizfile California Secretary of State IRS Should Ensure Customer Service Enhancements Are Accessible for Taxpayers with Disabilities National Taxpayer Advocate 4 examples of how Cigna Healthcare’s customer service team goes above and beyond to help members Cigna Newsroom View/Pay Your Utility Bill City of Tucson Social Security Is Improving Our National 800 Number and Reducing Call Wait Times Social Security Matters Worcester unveils new 311 Customer Service Center Spectrum News 1 RTX's Pratt & Whitney Expands India Operations with Customer Service Center in Bengaluru Raytheon Technologies Q&A: Focus on customer service a priority for Strat executive CDC Gaming Reports Fare-Free Service for Customer Appreciation and Try Transit Week charlottenc.gov Generative AI for Customer Service and Support - Use Case NVIDIA Daily News Report Top 6 social media customer service tools for your brand Sprout Social Video Quick Take: Intercom’s Brian Donahue on How AI Customer Service Agents Are Delivering Massive Value HBR.org Daily 8 customer service trends to know in 2025 Sprout Social Airline conducts customer service review Royal Gazette Permits King County Running our contact centers on Azure Microsoft They’ve got your back: Meet American’s system customer service managers American Airlines Newsroom |
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