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Customer Service Information |
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Managing Your Business When One Client Takes Alot of Your Time
How often has your schedule been thrown out of whack because of a client's needs? I try to live by the 80/20 rule: working from my home office 80% of the time and working onsite with clients 20% of the time. But, the past week has been the exact opposite. I had a demanding onsite project. I had to drive halfway across town and give up my weekend to help my client meet their deadline. Yeah, I know. It's time to get me some cheese to go with my whine. You could think of this as "drowning in success". It's an interesting image. You're surrounded by good fortune - your clients need you, you're doing rewarding work, and, of course, you're getting paid. But, at the same time, you feel like you're drowning. You're so focused on how you're going to get through this stretch that it's easy to lose sight of your larger business goals. When this happens, I have to put my situation in perspective. The following are 4 steps that help me to see the bigger picture. 1. Discuss your upcoming schedule with your business partner(s) and/or family members. You may have to reallocate some business or household responsibilities. Your business partner can continue to focus on marketing, searching for clients, and getting the word out. Your family can chip in by covering some of your chores. Brett and I are great about continuing to keep the business and household afloat when one of us gets too busy. 2. Be thankful for your current "problem". Acknowledge how busy you are right now. Then, think about what it's like when you're struggling to find clients. I know which "problem" I prefer. 3. Give yourself permission to relax. Sometimes when you're spending that much time on one client, you feel guilty about the other things you haven't had time to do. But, instead, set aside time to do something mindless. My guilty pleasure is my free money online poker game. 4. Leverage your current project.
See you in the pool! Leila Johnson co-owns Data-Scribe(tm) along with her husband Brett Johnson. The New Mexico-based firm empowers Micro-Businesses through technology, the written word & training. To get more tips like this, visit their Micro-Business E-Library or sign up for their Micro-Business Gazette at http://www.datascribe.biz.
MORE RESOURCES: Changes at Social Security Administration may impact customer service, benefit payments, experts say CNBC Cognigy Recognizes Enterprises Transforming Customer Service with AI at Nexus Summit 2025 Morningstar AI won’t fix the real issue with customer service Financial Times Aqua begins customer service line inventory to ID, replace lead lines in Shenandoah The Shenandoah Sentinel Cognigy Recognizes Enterprises Transforming Customer Service with AI at Nexus Summit 2025 Business Wire SBA opens customer service center in Paintsville for flood victims The Paintsville Herald MetTel Wins Multiple Stevie® Awards, Marking 12 Years of Customer Service Excellence - Yahoo Finance Attune Insurance honored with multiple global 2025 Stevie® Awards for Sales & Customer Service PR Newswire New Jersey American Water’s Customer Assistance Programs Township of Scotch Plains (.gov) CSPI & Nutrition Action Customer Service Center for Science in the Public Interest How SAP CX AI Toolkit Transforms Customer Service Operations Technology Magazine Customer Service & Support Hillsborough County (.gov) How to address common customer service gaps TechTarget How This Indiana Retailer Marries Celebration and Customer Service in His Store Gifts & Decorative Accessories Zomato cuts 600 customer support jobs amid AI adoption Verdict Food Service Cognigy Recognizes Enterprises Transforming Customer Service with AI at Nexus Summit 2025 Bluefield Daily Telegraph Produce Wholesalers: Solving Customer Challenges Through Service Produce Business Porsche placed first in 2025 J.D. Power Customer Service Index Study Porsche Newsroom Bullhead City leads Mohave Community College workshop on customer service mohavedailynews.com What Your Business Can Learn From Southwest Airlines Business.com Monetary Gold Achieves Record Customer Service Improvement, Climbs to #3 in Industry Rankings PR Newswire Certificate of Achievement – Sales and Customer Service (Online) Lake Michigan College Watchdog slams Australian supers' customer service Pensions & Investments Centier Bank lands No. 1 on J.D. Power customer service ranking Northwest Indiana Business Magazine Is customer service dead? Newstalk Camiral Golf & Wellness sets benchmark for exceptional customer service Golf Business News How AI Is Changing the ROI of Customer Service - SPONSOR CONTENT FROM INTERCOM Harvard Business Review Launch of New Districtwide Customer Service Platform The School District of Philadelphia Revolutionizing customer service: MaestroQA’s integration with Amazon Bedrock for actionable insight Amazon Web Services AARP Virginia Statement on Customer Service Changes Announced by the Social Security Administration AARP States My Utilities Account City of Santa Clara (.gov) Customer Service Center apps.tampagov.net Welcome to Riverside Public Utilities City of Riverside California (.gov) 311 - Birmingham’s Customer Service Center City of Birmingham, Alabama (.gov) The one metric that muddled customer service Star Tribune Will DOGE crash customer service at Social Security? Federal News Network Generative and agentic AI set to transform customer service into a strategic value driver for businesses Marketing Tech News Running our contact centers on Azure Microsoft BAM Forms Joint Committee with GPBM to Improve Bank Customer Service in Morocco - Morocco World News Changes at Social Security Administration may impact customer service, benefit payments, experts say MSN 354th FSS gains new Customer Service Portal eielson.af.mil 11 key elements of excellent customer service Business.com Customer service transformation Capgemini |
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