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Customer Service Information |
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Sales Marketing: 10 High Impact Ways To Improve Your Customer Service
If you want to last a long time in business and succeed, you must learn how to make your customers happy. You have to know who are your customers, what they want and keep in touch with them and their needs. Let me suggest to you 10 ways to succeed in doing this. 1. Stay in contact with customers on a regular basis. Offerthem a free e-zine subscription. Ask customers if theywant to be updated by e-mail when you make changes toyour Web site. After every sale, follow-up with thecustomer to see if they are satisfied with their purchase. 2. Create a customer focus group. Invite ten to twenty ofyour most loyal customers to meet regularly. They will giveyou ideas and input on how to improve your customerservice. You could pay them, take them out to dinner orgive them free products. 3. Make it easy for your customers to navigate on yourweb site. Have a "FAQ" page on your Web site to explainanything that might confuse your customers. Ask them tofill out an electronic survey to find out how make your website more customer friendly. 4. Resolve your customers complaints quickly andsuccessfully. Answer all e-mail and phone calls within anhour. If possible, you the owner of the business, personallytake care of the problem. This will show your customersyou really care about them. 5. Make it easy for your customers to contact you.Offer as many contact methods as possible. Allowcustomers to contact you by e-mail. Hyperlink your e-mailaddress so customers won't have to type it. Offer toll freenumbers for phone and fax contacts. 6. Make sure employees know and use your customerservice policy. Give your employees bonuses or incentivesto practice excellent customer service. Tell employees tobe flexible with each individual customer, each one hasdifferent concerns, needs and wants. 7. Give your customers more than they expect. Send thankyou gifts to lifetime customers. E-mail them online greetingcards on holidays or birthdays. Award bonuses to yourcustomers who make a big purchase. 8. Always be polite to your customers. Use the wordsyour welcome, please, and thank you. Be polite to yourcustomers even if they are being irate with you. Alwaysapologize to your customers should you make a mistake.Admit your mistakes quickly and make it up to them in abig way. 9. Reward customers a point for every one dollar theyspend. Let's say customers can get a free computer for 300points. That means customers will spend $300 dollars onyour products and services to get enough points to get thefree computer. 10. Build strong relationships with your customers. Invitethem to company meetings, luncheons, workshops orseminars. Create special events for your customers likeparties, barbecue's, dances etc. This will make them feelimportant when you include them in regular businessoperations and special events. Warmly, I-key Benney, CEO I-key, a Millionaire CEO from New York City is the creator of "Mscsrrr: Millionaire Secret Cash System", home based business, online investment opportunity (http://www.mscsrrr.com) which has helped thousands of ordinary people from all over the world to attain financial security and shining success during the past 2 yrs. Mscsrrr Millionaire Cash System helps you to generate $1,500+/Week for life, from home or office, part time or full time. No large investment or hassles. Win $1000-$2000 free "cash".
MORE RESOURCES: Changes at Social Security Administration may impact customer service, benefit payments, experts say CNBC Cognigy Recognizes Enterprises Transforming Customer Service with AI at Nexus Summit 2025 Morningstar AI won’t fix the real issue with customer service Financial Times Crow Wing County launches web chat assistant to enhance customer service Brainerd Dispatch All-American Pest Control Celebrates Employees at Annual Awards Ceremony Pest Control Technology How SAP CX AI Toolkit Transforms Customer Service Operations Technology Magazine Cognigy Recognizes Enterprises Transforming Customer Service with AI at Nexus Summit 2025 Business Wire CSPI & Nutrition Action Customer Service Center for Science in the Public Interest Braun: “Hoosiers deserve best-in-class customer service” ReadTheReporter.com NICE Ltd. enhances customer service with new AI tools Investing.com ServiceNow to Boost CRM Offering With Acquisition of Logik.ai’s Best-in-class, AI-powered CPQ Solution Business Wire Customer Service & Support Hillsborough County (.gov) Hong Kong International Airport honours staff excellence with annual customer service awards International Airport Review Aqua begins customer service line inventory to ID, replace lead lines in Shenandoah The Shenandoah Sentinel MetTel Wins Multiple Stevie® Awards, Marking 12 Years of Customer Service Excellence Longview News-Journal How to address common customer service gaps TechTarget SBA opens customer service center in Paintsville for flood victims The Paintsville Herald Attune Insurance honored with multiple global 2025 Stevie® Awards for Sales & Customer Service PR Newswire Malaysian authorities investigate customer service officer for racially charged social media post against Indians Dimsum Daily Singapore Airlines, Salesforce collab on AI-powered customer service Frontier Enterprise Zomato cuts 600 customer support jobs amid AI adoption Verdict Food Service What Your Business Can Learn From Southwest Airlines Business.com New Jersey American Water’s Customer Assistance Programs Township of Scotch Plains (.gov) Monetary Gold Achieves Record Customer Service Improvement, Climbs to #3 in Industry Rankings PR Newswire Certificate of Achievement – Sales and Customer Service (Online) Lake Michigan College Bullhead City leads Mohave Community College workshop on customer service mohavedailynews.com Watchdog slams Australian supers' customer service Pensions & Investments How AI Is Changing the ROI of Customer Service - SPONSOR CONTENT FROM INTERCOM Harvard Business Review Contact Us About Your Bill City of Clearwater Cognigy Recognizes Enterprises Transforming Customer Service with AI at Nexus Summit 2025 Bluefield Daily Telegraph Launch of New Districtwide Customer Service Platform The School District of Philadelphia Cox: Better customer service expected in social development ministry Trinidad and Tobago Newsday Revolutionizing customer service: MaestroQA’s integration with Amazon Bedrock for actionable insight Amazon Web Services My Utilities Account City of Santa Clara (.gov) Customer Service Center apps.tampagov.net Attune Insurance honored with multiple global 2025 Stevie® Awards for Sales & Customer Service WV News Welcome to Riverside Public Utilities City of Riverside California (.gov) 311 - Birmingham’s Customer Service Center City of Birmingham, Alabama (.gov) Centier Bank lands No. 1 on J.D. Power customer service ranking Northwest Indiana Business Magazine Running our contact centers on Azure Microsoft Turnpike says to disregard customer service message at tollbooths The Portland Press Herald Darren Stewart honoured by Home Hardware for excellent customer care Clearwater Times 354th FSS gains new Customer Service Portal eielson.af.mil Changes at Social Security Administration may impact customer service, benefit payments, experts say MSN |
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Running a successful business takes a lot of energy and there are so many areas that as a business owner you need to pay attention too.It's not enough to spend heaps of time, money and resources into getting buyers for your goods and services and then leaving those clients/customers to their own devices. Customer Neglect What have you done for your existing customers lately? Probably not much, if you are like most businesses.I know that hunting new business is more of an adrenaline rush than working the business you already have, but it is not as crucial to your long-term success. ![]() |
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