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Customer Service Information |
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Are You Giving Your Customers Enough Reasons To Return To Your Business?
Good customer service just isn't enough anymore in the marketplace in which we live. Times are changing and business owners are learning that they need to create such an awesome customer loyalty program that they are always at the forefront of their customers' minds on a regular basis. To compete in today's global marketplace you need to stand out from the crowd - be better than your competitors, be faster than your competitors and, more importantly - BE MORE MEMORABLE THAN YOUR COMPETITORS! Your success in business depends upon your ability to change. Customers in 2003 are more demanding, more intelligent, and have more choices than ever before when it comes to where they spend their money and how often they spend it. Wouldn't you rather it was your business and not your competitor's? You need to work smarter, not harder, and devote your time and energy on the things that count.... Building greater customer loyalty that will grow your business 24 hours a day, 7 days a week...even while you sleep. Become important in your global marketplace and you will be rewarded by being at the forefront of your customers' minds and receiving endless referrals to your business. Create a memorable experience in the minds of your prospects and customers and you will benefit for a lifetime. If you want to make a second, third, fifth and twelfth sale you must create an incredible customer service experience that your customers will talk about forever. The quality of your customer service will be remembered long after the price they paid is forgotten. If you want to drastically increase your number of visitors to customers and your customers to ongoing repeat customers you need to make contact with them as often as possible. Marketing gurus tell us that if you are not in touch with your customers every six weeks they're not really your customers, but people who your competitors are continually trying to lure away from you and your business. WHOSE POCKETS DO YOU WANT YOUR CUSTOMERS TO FILL...YOURS OR YOUR COMPETITORS? Create a point of difference that is so original that sets you apart from your competitors your customers wouldn't dream of doing business with anyone else. If your customers don't see you as being different from your competition they will always make their buying decision based on price alone Send The Right Message To Your Marketplace! Follow up is one of the most critical elements of any business. It is vital to follow up at all times: your prospects, your customers, your affiliates. Did you know on average it takes 7-12 follow ups for a person to buy from you so you MUST contact them regularly on an ongoing basis. Look at these alarming statistics provided by the National Sales Association:
(1) PROSPECTS Offer a free report, training course, ebook or newsletter so you can keep contact with those who don't buy on the first visit. (2) CUSTOMERS By keeping in constant touch with your customers you'll create so many happy and satisfied customers they will refer you to their friends. Happy customers are informed customers, less likely to ask for a refund and more likely to buy from you again. (3) AFFILIATES If you want income-producing affiliates you must give them the latest tips, techniques, training and motivation with constant follow up. Once your business grows there's no way you can follow up with your prospects, customers and affiliates by hand so you MUST set up your automated system from the beginning or as soon as you can. *****ONCE IT'S SET UP IT RUNS WITH NO FURTHER INPUT FROM YOU***** Thankfully in recent times companies have become aware of how important client follow up is and they have created autoresponders (automatic messages/emails) for this purpose to put your business on autopilot. TIP: Avoid using free autoresponders as they usually include advertising for other people's products (sidetracking people away from your offer and helping you to look unprofessional. Remember, in business how you are perceived by your customers means everything!) Once your system is in place you fill it with the emails that will go out automatically once someone subscribes or is subscribed automatically! SAMPLE FOR PROSPECTS:-
About The Author Copyright 2003. All Rights Reserved. Karin Manning. Karin is the publisher of Net Wealth, an interactive newsletter for advanced internet veterans, entrepreneurs and beginners alike. To start receiving your weekly marketing, motivational, customer service and money tips visit http://www.reprintrights4u.com and fill out the popup on entry with details of your ePackage & bonus newsletter subscription & free gifts.
MORE RESOURCES: NBAA Unveils Customer Service Training Certification Program Aviation International News Hassan and Marshall legislation to improve government customer service signed into law Nashua Telegraph AT&T Unveils Industry-First Service Guarantee with Automatic Bill Credits for Network Outages StockTitan How ACI Worldwide is deploying AI Payments Dive Infographic: How Simon Roofing Improved Its Customer Service with Microsoft Dynamics 365 MSDynamicsWorld CSPI & Nutrition Action Customer Service CSPI Newsroom AT&T to Credit Customers After Internet Outages The New York Times What Keeps Healthcare CIOs Up at Night: Balancing Technology Investments with Consumer Expectations MedCity News SIGNED INTO LAW: Senators Hassan and Marshall’s Bipartisan Legislation to Improve Government Customer Service Maggie Hassan Oracle and NVIDIA Join Forces to Drive AI Innovation in Bank FinTech Magazine AT&T Unveils First & Only Customer-First Promise Across Both Wireless & Fiber Networks; Plus, Customer Care & Deals Canada NewsWire Valvoline Ranked Among Best in Customer Service AftermarketNews.com (AMN) What’s the future for customer service and hospitality in coffee? Perfect Daily Grind Cents Launches Cents Assist, the First AI-Powered Call Center Built for Laundry Businesses PR Newswire Arrest of AT&T rep highlights why it's important to always double-check what you agree to Android Authority SailPoint Recognized as a 2024 Gartner Peer Insights™ Customers’ Choice for Identity Governance and Administration Business Wire Banglalink launches AI-based customer service chatbot Telecompaper EN Vontier’s Driivz extends its offering to provide Call Center and Network Operation Center (NOC) Services GlobeNewswire NorthStar Moving Ranked #1 Moving Company for Customer Service in Newsweek's 2025 List The Manila Times Is a hybrid AI-human model the key to superior customer service? Interesting Engineering As the cost of living bites, good customer service becomes priceless Region Illawarra My experience as a Customer Service and Sales Intern Toby Shapiro's Experience at A.D. Sutton and Sons Chapman University Customer Service & Support Hillsborough County (.gov) Sprout Social launches 2025 index Marketing Beat My Utilities Account City of Santa Clara America's Best Customer Service 2025 Newsweek Celebrate Customer Service Week City of Riverside, California (.gov) Fulton County Recognized as a 2024 National Customer Service All Star Fulton County Government Welcome to Riverside Public Utilities City of Riverside, California (.gov) Customer Assistance Programs DC Water Attorney General Bonta Demands Better Customer Service for Californians California Department of Justice 8 strategies for using AI for customer service in 2024 Sprout Social Shep Hyken, HPU Customer Service Expert, Mentors Students and Staff High Point University 11 key elements of excellent customer service Business.com Sysdig earns top accolade in Gartner customer choice 2024 SecurityBrief Australia Department of Transportation | Department of Transportation Governor Tom Wolf Can artificial intelligence rescue customer service? The Economist Video Quick Take: Intercom’s Brian Donahue on How AI Agents Can Be Your First Tier of Customer Service Support HBR.org Daily I CARE VA.gov Home | Veterans Affairs SUN Bucks: Pennsylvania’s Summer EBT program Governor Tom Wolf Updated Customer Service Hours - Several Departments Downtown Riley County Official Website What Your Business Can Learn From Southwest Airlines Business.com Conway Corp employees win MACTA Customer Service awards Log Cabin Democrat Office of Developmental Programs Governor Tom Wolf Contact Us - Yosemite National Park (U.S. National Park Service) National Park Service BEST CUSTOMER SERVICE Forbes bizfile California Secretary of State IRS Should Ensure Customer Service Enhancements Are Accessible for Taxpayers with Disabilities National Taxpayer Advocate Banglalink launches AI chatbot for customer service newagebd.net View/Pay Your Utility Bill City of Tucson Social Security Is Improving Our National 800 Number and Reducing Call Wait Times Social Security Matters |
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