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Customer Service Information |
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Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited amount of money, if they spent it with your competitor, there was less for you. Fast forward to the 21st century. We have a different view of the world. We now recognize that the pie is big enough for all of us. As Cavett Robert, co-founder of the National Speakers Association, said "The number of slices of pie is only limited by the size of the pie. Just make the pie bigger!" (paraphrased) So how can you and your competitors create deals that benefit both of you - and your clients? Here are a few ideas: 1. If your competitor sells a product that is similar to yours, joint venture on a mailing to the list of people who have already purchased their product. You can offer your product and share in the profits. People in a target market are rarely satisfied with one item; instead, they will continue to buy items that are similar. 2. If your competitor publishes a book, ebook, or website, ask them to refer people to your site as a resource site. This can be included in their product or as a follow-up email to their clients. 3. If you offer a member site, ask your competitor to refer people to your site - for an affiliate commission. For example, SellYourBrain.com is a member site that helps people finish information projects like ebooks. The natural competitors are ebook authors who tell people how to write ebooks. However, by their referring their purchasers to SellYourBrain, the client is more likely to finish their ebook - making the ebook author look better in their eyes. 4. In turn, offer your competitor's product for sale on your member site. Again, SellYourBrain offers a monthly discount coupon good toward the purchase of ebooks on how to write ebooks. 5. When you're interviewed for a story about your product or service, offer to give the reporter related resources. The reporter will love having additional people to round out the story and your competitors will appreciate your referral. You come out as the hero to both groups. Joel Christopher, noted online list-building expert, uses the phrase "co-opetition". That's a good word to adopt. Look for ways to build cooperation with your competition - so that your clients and prospects are the winners. Dr. Jeanette Cates is an Internet strategist who works with experts who are ready to turn their knowledge and their websites into Gold. Her reputation as a speaker and trainer has earned her the title of The Technology Tamer. Jeanette shares her news and views in OnlineSuccessNews.com
MORE RESOURCES: Changes at Social Security Administration may impact customer service, benefit payments, experts say CNBC Cognigy Recognizes Enterprises Transforming Customer Service with AI at Nexus Summit 2025 Morningstar AI won’t fix the real issue with customer service Financial Times Aqua begins customer service line inventory to ID, replace lead lines in Shenandoah The Shenandoah Sentinel Cognigy Recognizes Enterprises Transforming Customer Service with AI at Nexus Summit 2025 Business Wire SBA opens customer service center in Paintsville for flood victims The Paintsville Herald Braun: “Hoosiers deserve best-in-class customer service” Hamilton County Reporter MetTel Wins Multiple Stevie® Awards, Marking 12 Years of Customer Service Excellence Longview News-Journal CSPI & Nutrition Action Customer Service Center for Science in the Public Interest Singapore Airlines, Salesforce collab on AI-powered customer service Frontier Enterprise Attune Insurance honored with multiple global 2025 Stevie® Awards for Sales & Customer Service PR Newswire New Jersey American Water’s Customer Assistance Programs Township of Scotch Plains (.gov) How SAP CX AI Toolkit Transforms Customer Service Operations Technology Magazine Customer Service & Support Hillsborough County (.gov) How to address common customer service gaps TechTarget How This Indiana Retailer Marries Celebration and Customer Service in His Store Gifts & Decorative Accessories Produce Wholesalers: Solving Customer Challenges Through Service Produce Business Porsche placed first in 2025 J.D. Power Customer Service Index Study Porsche Newsroom Zomato cuts 600 customer support jobs amid AI adoption Verdict Food Service What Your Business Can Learn From Southwest Airlines Business.com Bullhead City leads Mohave Community College workshop on customer service mohavedailynews.com Cognigy Recognizes Enterprises Transforming Customer Service with AI at Nexus Summit 2025 Bluefield Daily Telegraph Monetary Gold Achieves Record Customer Service Improvement, Climbs to #3 in Industry Rankings PR Newswire Attune Insurance honored with multiple global 2025 Stevie® Awards for Sales & Customer Service WV News Certificate of Achievement – Sales and Customer Service (Online) Lake Michigan College Watchdog slams Australian supers' customer service Pensions & Investments Centier Bank lands No. 1 on J.D. Power customer service ranking Northwest Indiana Business Magazine Camiral Golf & Wellness sets benchmark for exceptional customer service Golf Business News How AI Is Changing the ROI of Customer Service - SPONSOR CONTENT FROM INTERCOM Harvard Business Review Launch of New Districtwide Customer Service Platform The School District of Philadelphia Is customer service dead? Newstalk Revolutionizing customer service: MaestroQA’s integration with Amazon Bedrock for actionable insight Amazon Web Services My Utilities Account City of Santa Clara (.gov) Customer Service Center apps.tampagov.net Welcome to Riverside Public Utilities City of Riverside California (.gov) 311 - Birmingham’s Customer Service Center City of Birmingham, Alabama (.gov) Will DOGE crash customer service at Social Security? Federal News Network Running our contact centers on Azure Microsoft Changes at Social Security Administration may impact customer service, benefit payments, experts say MSN BAM Forms Joint Committee with GPBM to Improve Bank Customer Service in Morocco - Morocco World News 354th FSS gains new Customer Service Portal eielson.af.mil 11 key elements of excellent customer service Business.com Generative and agentic AI set to transform customer service into a strategic value driver for businesses Marketing Tech News |
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