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Customer Service Information |
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Top Ten Strategies for Delivering 5-Star Customer Service
Customer satisfaction is valuable, but customer loyalty is priceless. In today's competitive world of business, it is becoming more and more important to deliver customer service that is unbeatable. These ten creative strategies can support you in turning your customers into walking billboards for your business. 1. Treat your customers like royalty. Hire a customer service representative to greet your customers upon arrival, and offer a coat check service so that customers can comfortably get to know you, your employees, and your place of business 2. Provide valet parking. Providing valet parking can greatly improve access to your establishment when parking is limited or on days when the weather is challenging. (Note: Tips should not be accepted.) 3. Make a wait enjoyable. If a customer has to wait, offer a cup of hot coffee, latte, or a glass of sparkling water, a comfortable chair, and a choice of current magazines. (Make sure to update your magazines frequently.) Every ten minutes, have a customer service representative update the customer on the status of their wait. 4. Provide a concierge service. By adding a concierge service, you can provide added value to your customers "on the spot." Support your clients by making lunch or dinner reservations, making an appointment for a hair cut, providing a list of local attractions, or helping the customer find the one special item that is not offered by your business. 5. Call your customers every Monday morning. Call your customers every Monday morning at the same time. Call to simply say "hello" and to check in. Ask how things are going, if there is anything you can help with, or what is new in his/her life or business. Share ideas, laughter, and support. It works! 6. Provide "Same Day" or Overnight delivery service. In today's business world, quick service means happy customers and increased profits. By offering a same day delivery service or overnight via Fed Ex or Airborne Express, you will speed up your profits by providing your goods and services FAST! 7. Call customers on days of celebration. Keep a file of birthdays, anniversaries, milestones, and special events (graduations, weddings, Bar Mitzvahs,) and call the customer on these special days to say "Congratulations...I am thinking of you on this special day." 8. Provide a voice mail "Tip of the Day." Make the most of voice mail and answering machines by posting a message that says "WOW!" Include a "tip of the day" on your message tape, which can prove to be highly entertaining and educational to callers, as well as a credibility and rapport builder for you. 9. Provide a cookie service. One day each month, deliver home-baked cookies to your customers. chocolate chip or shortbread cookies are always popular. This service can be outsourced to a bakery who has a reputation of high quality, and a strategic alliance will be formed in the process. 10. Dazzle the kids! Dazzle the kids and keep them happy while the parents do business by providing a highly creative "kids corner." Stack this area with games, coloring books, toys, and entertainment. During peak business hours, hire a magician, storyteller, musician, or balloon artist to provide a high level of interaction and pure FUN...will keep everyone happy and "coming back for more." About The Author Bea Fields, Southern Pines, NC, USA Bea Fields is an Executive Coach and a Certified Guerrilla Marketing Coach. She is also a Consultant, Trainer, Public Speaker and author of the Five Star Leader e-course. Her area of expertise is that of Leadership Development and Marketing for Executives, Managers, Small Business Owners, and Political Leaders.
MORE RESOURCES: Spirit Airlines Employees In Philly Take Customer Service To Another Level By Trading Insults Outkick McDonald's, Burger King, Taco Bell, and 7 other fast food chains ranked by customer service - Quartz Ada Supports $500B Customer Service Labor Market with AI Agent Powered by Microsoft Azure OpenAI Service Canada NewsWire Can artificial intelligence rescue customer service? The Economist Dialpad Unveils New Contact Center Solution Leveraging AI to Boost Customer Service Efficiency Telecom Reseller Better living through AI? WORLD News Group CMS to lower importance of ‘call center’ metric in Medicare Advantage star ratings - Healthcare Dive Springfield CU needs to know what your water lines are made of. Here's how to find out - News-Leader The Crappy Service Continues at Idaho grocery Stores News Radio 1310 KLIX Ryan Fisher honored for customer service Jamestown Sun Open Position: Customer Service Coordinator (Remote-Part Time) America's Charities Birmingham Water Works warns customers getting service but not a bill, disconnection could be coming WBRC Ada Supports $500B Customer Service Labor Market with AI Agent Powered by Microsoft Azure OpenAI Service PR Newswire Claims Processing Outsourcing Canada: Cynergy BPO – The Backbone of Canada’s Leading Insurance Companies Insurance Edge America's Best Customer Service 2025 Newsweek Entergy New Orleans’ commitment to proactive service Entergy Newsroom Using the power of AI to improve customer support Inside INdiana Business Consumers embracing AI-powered customer support Retail Customer Experience ServiceNow and Five9 Expand Partnership With Turnkey AI-Powered Solution for Unified Employee and Customer Experiences Business Wire From the Web: ‘AI Giants Deploy Digital Customer Service Agents’ ACA International Westney customer service desk to be temporarily closed November 16-17 Durham Region Transit Generative AI’s Potential to Improve Customer Experience Bain & Company Senior Property Tax Freeze program offline until Monday due to overwhelming traffic - Spectrum News Tennessee theme park beats out Disneyland for favorite theme park, best customer service titles KTLA Los Angeles Duck Creek Establishes Center of Excellence in Poland to Enhance Global Support for Customers GlobeNewswire My experience as a Customer Service and Sales Intern Toby Shapiro's Experience at A.D. Sutton and Sons Chapman University Updated Customer Service Hours - Several Departments Downtown Riley County Official Website CSPI & Nutrition Action Customer Service CSPI Newsroom BEST CUSTOMER SERVICE Forbes Parking Customer Service Center: Temporary Relocation for Renovations City of Norfolk (.gov) Fifth Third Private Bank Named Global Private Banking Award Winner, Honored as Best for Customer Service Business Wire Dallas Water Utilities customers receive notification letters about their service lines Dallas City News Good customer service does exist Houston Herald Phone Tap: You Didn’t Say Goodbye MOViN 92.5 Customer Service & Support Hillsborough County (.gov) Dollywood beats Disney, Universal and other popular theme parks again! Here’s why Knoxville News Sentinel PHL Impression Makers - American Airlines Customer Service Agent Shatara Hester Philadelphia International Airport A faster Customer Service in Thailand Saint-Gobain President Biden Announces New Customer Service Actions, Targets Subscriptions and ‘Doom Loops’ CX Today Fulton County Recognizes National Customer Service Week Fulton County Government Welcome to Riverside Public Utilities City of Riverside (.gov) Southwest Airlines to offer buyouts at LAX, Burbank, Long Beach and John Wayne Los Angeles Daily News 8 strategies for using AI for customer service in 2024 Sprout Social Banks with 24/7 Customer Service Business Insider My Utilities Account City of Santa Clara How to Start Service myclearwater.com |
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