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Customer Service Information |
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Does Your Customer Talk Back To You?
What is your customer saying about you? Do you really know? Does your customer really know who you are? If you don't know what your customer thinks about you, your business, your product and your services, then you might as well close shop! A customer is the lifeblood of every business and you must always strive to be in tune with what your customer thinks and how they feel. Don't leave your customers unattended and in the dark. Invite feedback. Add a feedback form to your website or a simple "mailto:" link that looks something like this: "Questions? Comments? Send email to info@m..." People love to give their opinion especially if they decide that your product or services, which they have purchased, needs improvement. How will you know this if you don't provide a means to communicate with your customers? A customer's independent review of your site or product carries far more weight than your own ravings about how great your site is. Sure you know that your products and services are great or you wouldn't be selling them, but you will be more convincing if you can get honest endorsements from people who have tried them. Oh, what are you thinking now? Yeah, Yeah. I know. Yahoo! Has already given you special attention. Even Wired Magazine has profiled your entrepreneurial skills. That's all good! But Yahoo or Wired Magazine doesn't know anything about your business because they haven't actually tried your products or services. People should endorse your business not because they think it looks good but because they know it is good. If they have problems with your products, they can be a great source of objective advice to you on how to make improvements and if you allow a customer to critique your product or services, they will be happy and proud to endorse it. Satisfied customers are another great source of endorsement. Approach your customers for testimonials about your product or services. If you don't yet have satisfied customers, ask someone to use your product for free or offer your services for free, then ask for their comments. If they are satisfied with using your product or services, ask permission to use their comments on your site. Make your site interactive for your customers. Give them a reason to return to your site and especially to tell others about your unique product and/or services. Here are some suggestions:
OK - Now you are saying you have all that!! Now What? Well, if you have done all that, you are on the right track but there are many more things that can be done to create awareness and a liaison between you and your customers. You have to be very creative and design new and unique ways that you can continue to interact with your customers. One of the proven methods that have worked consistently for me is sharing my expertise, especially through this medium - writing articles. The article you are reading suggest that I have knowledge of certain topics and you can use this to enlighten your readers and gain their respect. Put a link on your site that lists all the articles that you write. This is a very good source that will provide "inside tips and goodies" to your customers that they wouldn't be able to get anywhere else and will also bring new customers to your site. Another way is to provide a "Tips Corner" on your website or a discussion board that your customers can find helpful and valuable information. They will develop trust and respect for you and this will bring you success in no time. Every business person wants to attract a wide range of customers and as an Online business owner, you have a greater advantage when it comes to how far your business reaches but it all depends on how the effect you have on your customers. The web can be a lonely place. Find ways to let your customers talk back to you. Copyright � by Cheryline Lawson. About The Author Webmaster of Startbiz at http://internet-home-employment.net, newsletter publisher of Homebiz4U and Freejobs4U. To subscribe to the newsletters and receive 7 free gifts, you may send a blank email to homebiz4u-subscribe@topica.com and freejobs4u-subscribe@topica.com.
MORE RESOURCES: AI Chatbots Are Ready to Talk to Customers. Sort of. The Wall Street Journal Pricing, AI, DPA, Customer Service Tools; Bill Emerson Interview; Training This Week; STRATMOR CD Workshop Mortgage News Daily Samsung Electronics Canada Customer Service Wins Bronze in ‘Best Use of Omni Channel' at International CX Awards 2024 Yahoo Finance Qme secures $3M funding to streamline customer service across Africa Techpoint Africa Building Competitive Advantage in Customer Care Through AI The Business of Fashion 311 Customer Service Center City and County of San Francisco FTC Finalizes Order with H&R Block Requiring Them to Pay $7 Million and Overhaul Advertising and Customer Service Practices for 2025 and 2026 Tax Seasons Federal Trade Commission News Ikea expands integration with assembly services platform Chain Store Age JEA is inviting bids for 19-story downtown tower that used to be its headquarters The Florida Times-Union Consumers Demand Enterprises Modernize to Improve Ailing Customer Experience, Says Research Business Wire American Lamprecht Enhances Visibility for Air and Ocean Shipments Using Descartes Solution Supply Chain Dive Women in Fintech: A Conversation About Loyalty Ecosystems in Financial Services with Becky Hill Finovate Neterra Enhances Its Customer Service Monitoring System Total Telecom Gladly Named a Leader in Constellation ShortList™ for Digital Customer Service and Support PR Newswire QueueKiosk™: Saving Thousands of Active-Duty Man Hours & Improving Customer Service at the MPF Office Kiosk Marketplace Finally, hard data on a real-world AI business use case: It’s huge for customer service Sherwood News Liverpool reinvents customer service through digital platform ComputerWeekly.com Firm to expand customer service in Yorkshire with new service centre Golf Business News CSPI & Nutrition Action Customer Service CSPI Newsroom Textron Aviation to Open New Service Facility at Essendon Fields Airport, Expanding Capabilities in Australia Pittsburg Morning Sun Help Department of Taxation and Finance Six Game-Changing AI Customer Service and CX Strategies Hospitality Net Consumer Directed Personal Assistance Program (CDPAP) New York State Department of Health Cigna's customer-centric strategy could ripple across the sector Modern Healthcare Major AI Success Story: Giftify Achieves 40% Faster Customer Response Times with Enterprise AI StockTitan How banks can build consumer confidence with stellar customer service Insights by Samsung Contact Us About Your Bill myclearwater.com Customer Service Center apps.tampagov.net 311 - Birmingham’s Customer Service Center City of Birmingham (.gov) DESCO's meeting held to enhance customer service and power reliability The Business Standard Palm Coast Utility Department Celebrated for Enhanced Customer Service City of Palm Coast 70% of customer service to rely on AI by 2028: Gartner Outsource Accelerator Customer Service & Support Hillsborough County (.gov) My experience as a Customer Service and Sales Intern Toby Shapiro's Experience at A.D. Sutton and Sons Chapman University 3 Ways To Quickly Make $50 GOBankingRates Delta’s annual profit-sharing day spotlights ‘people first’ strategy The Atlanta Journal Constitution Welcome to Riverside Public Utilities City of Riverside (.gov) Celebrate Customer Service Week City of Riverside (.gov) Which companies have the best customer service? Amazon, Shein, Costco among top-rated brands USA TODAY Con Edison Proposes Investments to Meet Growing Demand for Clean Energy, Enhance Customer Support T&D World Contact Reverb Support Reverb Charter Names Robyn Tolva Senior Vice President, Customer Service Reliability | Charter Charter Communications America's Best Customer Service 2025 Newsweek 8 strategies for using AI for customer service in 2025 Sprout Social Attorney General Bonta Demands Better Customer Service for Californians California Department of Justice AI for Customer Service Market worth $47.82 Billion by 2030 - Exclusive Report by MarketsandMarkets™ PR Newswire Can artificial intelligence rescue customer service? The Economist Permits–customer services King County Lifeline Support for Affordable Communications Federal Communications Commission Department of Transportation Governor Tom Wolf President Biden Announces New Customer Service Actions, Targets Subscriptions and ‘Doom Loops’ CX Today 11 key elements of excellent customer service Business.com Launch of New Districtwide Customer Service Platform The School District of Philadelphia Shep Hyken, HPU Customer Service Expert, Mentors Students and Staff High Point University Summer EBT | Department of Human Services Governor Tom Wolf Video Quick Take: Intercom’s Brian Donahue on How AI Agents Can Be Your First Tier of Customer Service Support HBR.org Daily |
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