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Customer Service Information |
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Does Your Customer Talk Back To You?
What is your customer saying about you? Do you really know? Does your customer really know who you are? If you don't know what your customer thinks about you, your business, your product and your services, then you might as well close shop! A customer is the lifeblood of every business and you must always strive to be in tune with what your customer thinks and how they feel. Don't leave your customers unattended and in the dark. Invite feedback. Add a feedback form to your website or a simple "mailto:" link that looks something like this: "Questions? Comments? Send email to info@m..." People love to give their opinion especially if they decide that your product or services, which they have purchased, needs improvement. How will you know this if you don't provide a means to communicate with your customers? A customer's independent review of your site or product carries far more weight than your own ravings about how great your site is. Sure you know that your products and services are great or you wouldn't be selling them, but you will be more convincing if you can get honest endorsements from people who have tried them. Oh, what are you thinking now? Yeah, Yeah. I know. Yahoo! Has already given you special attention. Even Wired Magazine has profiled your entrepreneurial skills. That's all good! But Yahoo or Wired Magazine doesn't know anything about your business because they haven't actually tried your products or services. People should endorse your business not because they think it looks good but because they know it is good. If they have problems with your products, they can be a great source of objective advice to you on how to make improvements and if you allow a customer to critique your product or services, they will be happy and proud to endorse it. Satisfied customers are another great source of endorsement. Approach your customers for testimonials about your product or services. If you don't yet have satisfied customers, ask someone to use your product for free or offer your services for free, then ask for their comments. If they are satisfied with using your product or services, ask permission to use their comments on your site. Make your site interactive for your customers. Give them a reason to return to your site and especially to tell others about your unique product and/or services. Here are some suggestions:
OK - Now you are saying you have all that!! Now What? Well, if you have done all that, you are on the right track but there are many more things that can be done to create awareness and a liaison between you and your customers. You have to be very creative and design new and unique ways that you can continue to interact with your customers. One of the proven methods that have worked consistently for me is sharing my expertise, especially through this medium - writing articles. The article you are reading suggest that I have knowledge of certain topics and you can use this to enlighten your readers and gain their respect. Put a link on your site that lists all the articles that you write. This is a very good source that will provide "inside tips and goodies" to your customers that they wouldn't be able to get anywhere else and will also bring new customers to your site. Another way is to provide a "Tips Corner" on your website or a discussion board that your customers can find helpful and valuable information. They will develop trust and respect for you and this will bring you success in no time. Every business person wants to attract a wide range of customers and as an Online business owner, you have a greater advantage when it comes to how far your business reaches but it all depends on how the effect you have on your customers. The web can be a lonely place. Find ways to let your customers talk back to you. Copyright � by Cheryline Lawson. About The Author Webmaster of Startbiz at http://internet-home-employment.net, newsletter publisher of Homebiz4U and Freejobs4U. To subscribe to the newsletters and receive 7 free gifts, you may send a blank email to homebiz4u-subscribe@topica.com and freejobs4u-subscribe@topica.com.
MORE RESOURCES: Spirit Airlines Employees In Philly Take Customer Service To Another Level By Trading Insults Outkick McDonald's, Burger King, Taco Bell, and 7 other fast food chains ranked by customer service - Quartz Ada Supports $500B Customer Service Labor Market with AI Agent Powered by Microsoft Azure OpenAI Service Morningstar Can artificial intelligence rescue customer service? The Economist Dialpad Unveils New Contact Center Solution Leveraging AI to Boost Customer Service Efficiency Telecom Reseller CMS to lower importance of ‘call center’ metric in Medicare Advantage star ratings - Healthcare Dive Better living through AI? WORLD News Group The Crappy Service Continues at Idaho grocery Stores News Radio 1310 KLIX Springfield CU needs to know what your water lines are made of. Here's how to find out - News-Leader Ryan Fisher honored for customer service Jamestown Sun Open Position: Customer Service Coordinator (Remote-Part Time) America's Charities Birmingham Water Works warns customers getting service but not a bill, disconnection could be coming WBRC Ada Supports $500B Customer Service Labor Market with AI Agent Powered by Microsoft Azure OpenAI Service PR Newswire America's Best Customer Service 2025 Newsweek Entergy New Orleans’ commitment to proactive service Entergy Newsroom Using the power of AI to improve customer support Inside INdiana Business Claims Processing Outsourcing Canada: Cynergy BPO – The Backbone of Canada’s Leading Insurance Companies Insurance Edge ServiceNow and Five9 Expand Partnership With Turnkey AI-Powered Solution for Unified Employee and Customer Experiences Business Wire Consumers embracing AI-powered customer support Retail Customer Experience From the Web: ‘AI Giants Deploy Digital Customer Service Agents’ ACA International Westney customer service desk to be temporarily closed November 16-17 Durham Region Transit Generative AI’s Potential to Improve Customer Experience Bain & Company Senior Property Tax Freeze program offline until Monday due to overwhelming traffic - Spectrum News Tennessee theme park beats out Disneyland for favorite theme park, best customer service titles KTLA Los Angeles Duck Creek Establishes Center of Excellence in Poland to Enhance Global Support for Customers GlobeNewswire My experience as a Customer Service and Sales Intern Toby Shapiro's Experience at A.D. Sutton and Sons Chapman University Updated Customer Service Hours - Several Departments Downtown Riley County Official Website CSPI & Nutrition Action Customer Service CSPI Newsroom BEST CUSTOMER SERVICE Forbes Parking Customer Service Center: Temporary Relocation for Renovations City of Norfolk (.gov) Dallas Water Utilities customers receive notification letters about their service lines Dallas City News Fifth Third Private Bank Named Global Private Banking Award Winner, Honored as Best for Customer Service Business Wire Good customer service does exist Houston Herald Customer Service & Support Hillsborough County (.gov) Phone Tap: You Didn’t Say Goodbye MOViN 92.5 Dollywood beats Disney, Universal and other popular theme parks again! Here’s why Knoxville News Sentinel PHL Impression Makers - American Airlines Customer Service Agent Shatara Hester Philadelphia International Airport A faster Customer Service in Thailand Saint-Gobain President Biden Announces New Customer Service Actions, Targets Subscriptions and ‘Doom Loops’ CX Today Fulton County Recognizes National Customer Service Week Fulton County Government Welcome to Riverside Public Utilities City of Riverside (.gov) Southwest Airlines to offer buyouts at LAX, Burbank, Long Beach and John Wayne Los Angeles Daily News 8 strategies for using AI for customer service in 2024 Sprout Social Banks with 24/7 Customer Service Business Insider My Utilities Account City of Santa Clara |
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