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Customer Service Information |
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What Every Manager Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life presents twelve principles that will transform the workplace into a customer-driven, highly motivational team. Dr. LeBoeuf's program goes like this: 1. Make a positive first impression. 2. Help customers buy what's right for them. 3. Ask the right questions to keep them coming back. 4. Develop an appreciation of customer loyalty. 5. Understand customers and their buying behavior. 6. Use realistic expectations to turn angry customers into loyal ones. 7. Go the extra mile to help the indecisive customer. 8. Overcome obstacles by turning their buying signals into sales. 9. Reward the customer when he buys and when he refuses to buy. 10. Turn complaints into dollars and frowns into smiles. 11. Keep the spotlight on the customer. 12. Develop and implement a quality customer service action plan. Apply these twelve principles to your customer service program and watch your customers start coming back again and again. Remember: When you maximize your potential, everyone wins. When you don't, we all lose. © Etienne A. Gibbs, MSW PERMISSION TO REPUBLISH: This article may be republished in ezines, newsletters, and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required. Contact him at: executiveandgroup-consulting@yahoo.com when you use this article. Etienne A. Gibbs, MSW, Management Consultant and Trainer, conducts lectures, seminars, webinars, and writes articles on his theme: "... helping you maximize your potential." He offers management, marketing, and parenting resources at his Maximizing Your Potential blog.
MORE RESOURCES: NBAA Unveils Customer Service Training Certification Program Aviation International News Hassan and Marshall legislation to improve government customer service signed into law Nashua Telegraph CSPI & Nutrition Action Customer Service CSPI Newsroom AT&T Unveils Industry-First Service Guarantee with Automatic Bill Credits for Network Outages StockTitan Infographic: How Simon Roofing Improved Its Customer Service with Microsoft Dynamics 365 MSDynamicsWorld How ACI Worldwide is deploying AI Payments Dive AT&T to Credit Customers After Internet Outages The New York Times SIGNED INTO LAW: Senators Hassan and Marshall’s Bipartisan Legislation to Improve Government Customer Service Maggie Hassan Ace Hardware Earns Top Spot on Forbes Customer Service List Hardware Retailing Oracle and NVIDIA Join Forces to Drive AI Innovation in Bank FinTech Magazine Valvoline Ranked Among Best in Customer Service AftermarketNews.com (AMN) What’s the future for customer service and hospitality in coffee? Perfect Daily Grind Cents Launches Cents Assist, the First AI-Powered Call Center Built for Laundry Businesses PR Newswire SailPoint Recognized as a 2024 Gartner Peer Insights™ Customers’ Choice for Identity Governance and Administration Business Wire Vontier’s Driivz extends its offering to provide Call Center and Network Operation Center (NOC) Services GlobeNewswire Is a hybrid AI-human model the key to superior customer service? Interesting Engineering NorthStar Moving Ranked #1 Moving Company for Customer Service in Newsweek's 2025 List The Manila Times My experience as a Customer Service and Sales Intern Toby Shapiro's Experience at A.D. Sutton and Sons Chapman University Customer Service & Support Hillsborough County (.gov) Fulton County Recognizes National Customer Service Week Fulton County Government My Utilities Account City of Santa Clara Welcome to Riverside Public Utilities City of Riverside, California (.gov) America's Best Customer Service 2025 Newsweek Sprout Social launches 2025 index Marketing Beat Celebrate Customer Service Week City of Riverside, California (.gov) Fulton County Recognized as a 2024 National Customer Service All Star Fulton County Government Customer Assistance Programs DC Water As the cost of living bites, good customer service becomes priceless Region Illawarra 8 strategies for using AI for customer service in 2025 Sprout Social Shep Hyken, HPU Customer Service Expert, Mentors Students and Staff High Point University 11 key elements of excellent customer service Business.com Can artificial intelligence rescue customer service? The Economist I CARE VA.gov Home | Veterans Affairs Department of Transportation | Department of Transportation Governor Tom Wolf SUN Bucks: Pennsylvania’s Summer EBT program Governor Tom Wolf Opinion: If it’s not dead already, customer service is certainly on life support Asheville Watchdog Updated Customer Service Hours - Several Departments Downtown Riley County Official Website What Your Business Can Learn From Southwest Airlines Business.com Office of Developmental Programs Governor Tom Wolf Contact Us - Yosemite National Park (U.S. National Park Service) National Park Service BEST CUSTOMER SERVICE Forbes bizfile California Secretary of State IRS Should Ensure Customer Service Enhancements Are Accessible for Taxpayers with Disabilities National Taxpayer Advocate Conway Corp employees win MACTA Customer Service awards Log Cabin Democrat Space customer support Airbus Social Security Is Improving Our National 800 Number and Reducing Call Wait Times Social Security Matters Banglalink launches AI chatbot for customer service newagebd.net View/Pay Your Utility Bill City of Tucson Fare-Free Service for Customer Appreciation and Try Transit Week charlottenc.gov Sysdig earns top accolade in Gartner customer choice 2024 SecurityBrief Australia Video Quick Take: Intercom’s Brian Donahue on How AI Customer Service Agents Are Delivering Massive Value HBR.org Daily Top 6 social media customer service tools for your brand Sprout Social 8 customer service trends to know in 2025 Sprout Social Permits King County Running our contact centers on Azure Microsoft |
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