Customer Service Information |
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What Do They Want Anyway?
You want customers. I want customers. We all want customers. And traffic alone is not enough. We need "interested" customers. Customers ready to listen, ready to buy. So you may find yourself asking, what do they want anyway?.... and how can I get them to buy? Instead of concentrating on the "getting", why not try to "educate" them and sales will follow --- not once, but many times. Why is that? Credibility! If you are writing Articles, or publishing an Ezine, then you are an Internet Marketer with some measure of success. Your goal might be to help them understand that there are ways to make money without spending a fortune, and without plunging over cliffs with the "herd mentality" of the latest get-rich-quick idea: the biggest single reason for failure on the Internet. I have never filled a matrix with "spillover", and only once did I ever get my money back - and that was like Vegas - a tease to keep me in the game. But if you made $10,000 in three months, send me the proof and I'll join under you. You have had successes, BUT you have also had failures. Share these with your potential customers. Show them the speed bumps that you encountered, and how to slow down and re-examine the road ahead, or steer around them altogether. Teach them the need for a healthy dose of skepticism with ploys that try to get them to "buy now!" For example, digital eBooks that claim "?limited supply" --- how funny! Digital products are downloaded ad infinitum. But it must still work or we would not find ads still using that ploy. Now, dry your eyes - I have fallen for lines just as bad. Most people on the Internet fall into the habit of reselling products and services that they, themselves, have never used and maybe never will. So please, use the products or services you advertise. Your personal satisfaction will show in your promotions. Your buyers will be happy and you will build credibility. My good friend, Graham Hamer told me a story once, about a trip he made to visit a distant relative. He had the address, phone number, and a map of the general area (though not a street map). When he entered the town, either the map was old, or the roads had been updated, because he was soon hopelessly lost. Eventually he stopped at a gas station to ask directions. When this was no help, he continued in circles and stopped again by the side of the road near a guy who was cutting his grass. This fellow's directions seemed simple enough, but a while later he was still lost and now losing his patience. Then he phoned his relative. You guessed it --- he was at her house in minutes; never really being more than a mile off to begin with. The moral of his tale is this? If you want to know how to get somewhere, ask someone who's already there. © Esther Smith 2004 About The Author Esther Smith is editor of Partners-For-Profit Newsletter and copywriter for The Permanent Venture. Each publication of PFP addresses an important aspect of your struggles to perfect your Internet business. clendon@thepermanentventure.com?subject=subscribe A 5-Star Resource page has been designed on The Permanent Venture that lists award winning programs and software. There are no flavor-of-the-month selections - all are proven money-makers. http://thepermanentventure.com/resources.htm editor@thepermanentventure.com
MORE RESOURCES: NBAA Unveils Customer Service Training Certification Program Aviation International News Hassan and Marshall legislation to improve government customer service signed into law Nashua Telegraph AT&T Unveils Industry-First Service Guarantee with Automatic Bill Credits for Network Outages StockTitan How ACI Worldwide is deploying AI Payments Dive Infographic: How Simon Roofing Improved Its Customer Service with Microsoft Dynamics 365 MSDynamicsWorld CSPI & Nutrition Action Customer Service CSPI Newsroom What Keeps Healthcare CIOs Up at Night: Balancing Technology Investments with Consumer Expectations MedCity News SIGNED INTO LAW: Senators Hassan and Marshall’s Bipartisan Legislation to Improve Government Customer Service Maggie Hassan Oracle and NVIDIA Join Forces to Drive AI Innovation in Bank FinTech Magazine AT&T Unveils First & Only Customer-First Promise Across Both Wireless & Fiber Networks; Plus, Customer Care & Deals Canada NewsWire Valvoline Ranked Among Best in Customer Service AftermarketNews.com (AMN) What’s the future for customer service and hospitality in coffee? Perfect Daily Grind Cents Launches Cents Assist, the First AI-Powered Call Center Built for Laundry Businesses PR Newswire Arrest of AT&T rep highlights why it's important to always double-check what you agree to Android Authority SailPoint Recognized as a 2024 Gartner Peer Insights™ Customers’ Choice for Identity Governance and Administration Business Wire Banglalink launches AI-based customer service chatbot Telecompaper EN NorthStar Moving Ranked #1 Moving Company for Customer Service in Newsweek's 2025 List The Manila Times Vontier’s Driivz extends its offering to provide Call Center and Network Operation Center (NOC) Services GlobeNewswire Is a hybrid AI-human model the key to superior customer service? Interesting Engineering As the cost of living bites, good customer service becomes priceless Region Illawarra My experience as a Customer Service and Sales Intern Toby Shapiro's Experience at A.D. Sutton and Sons Chapman University Customer Service & Support Hillsborough County (.gov) Sprout Social launches 2025 index Marketing Beat My Utilities Account City of Santa Clara America's Best Customer Service 2025 Newsweek Celebrate Customer Service Week City of Riverside, California (.gov) Fulton County Recognized as a 2024 National Customer Service All Star Fulton County Government Charter Names Robyn Tolva Senior Vice President, Customer Service Reliability | Charter Charter Communications Welcome to Riverside Public Utilities City of Riverside, California (.gov) Customer Assistance Programs DC Water Attorney General Bonta Demands Better Customer Service for Californians California Department of Justice 8 strategies for using AI for customer service in 2024 Sprout Social President Biden Announces New Customer Service Actions, Targets Subscriptions and ‘Doom Loops’ CX Today Sysdig earns top accolade in Gartner customer choice 2024 SecurityBrief Australia Shep Hyken, HPU Customer Service Expert, Mentors Students and Staff High Point University 11 key elements of excellent customer service Business.com Department of Transportation | Department of Transportation Governor Tom Wolf Can artificial intelligence rescue customer service? The Economist Video Quick Take: Intercom’s Brian Donahue on How AI Agents Can Be Your First Tier of Customer Service Support HBR.org Daily I CARE VA.gov Home | Veterans Affairs SUN Bucks: Pennsylvania’s Summer EBT program Governor Tom Wolf Opinion: If it’s not dead already, customer service is certainly on life support Asheville Watchdog Updated Customer Service Hours - Several Departments Downtown Riley County Official Website What Your Business Can Learn From Southwest Airlines Business.com Conway Corp employees win MACTA Customer Service awards Log Cabin Democrat Office of Developmental Programs Governor Tom Wolf One Stop PGH Pittsburgh PA.gov Contact Us - Yosemite National Park (U.S. National Park Service) National Park Service BEST CUSTOMER SERVICE Forbes bizfile California Secretary of State IRS Should Ensure Customer Service Enhancements Are Accessible for Taxpayers with Disabilities National Taxpayer Advocate 4 examples of how Cigna Healthcare’s customer service team goes above and beyond to help members Cigna Newsroom |
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