Customer Service Information |
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What Do They Want Anyway?
You want customers. I want customers. We all want customers. And traffic alone is not enough. We need "interested" customers. Customers ready to listen, ready to buy. So you may find yourself asking, what do they want anyway?.... and how can I get them to buy? Instead of concentrating on the "getting", why not try to "educate" them and sales will follow --- not once, but many times. Why is that? Credibility! If you are writing Articles, or publishing an Ezine, then you are an Internet Marketer with some measure of success. Your goal might be to help them understand that there are ways to make money without spending a fortune, and without plunging over cliffs with the "herd mentality" of the latest get-rich-quick idea: the biggest single reason for failure on the Internet. I have never filled a matrix with "spillover", and only once did I ever get my money back - and that was like Vegas - a tease to keep me in the game. But if you made $10,000 in three months, send me the proof and I'll join under you. You have had successes, BUT you have also had failures. Share these with your potential customers. Show them the speed bumps that you encountered, and how to slow down and re-examine the road ahead, or steer around them altogether. Teach them the need for a healthy dose of skepticism with ploys that try to get them to "buy now!" For example, digital eBooks that claim "?limited supply" --- how funny! Digital products are downloaded ad infinitum. But it must still work or we would not find ads still using that ploy. Now, dry your eyes - I have fallen for lines just as bad. Most people on the Internet fall into the habit of reselling products and services that they, themselves, have never used and maybe never will. So please, use the products or services you advertise. Your personal satisfaction will show in your promotions. Your buyers will be happy and you will build credibility. My good friend, Graham Hamer told me a story once, about a trip he made to visit a distant relative. He had the address, phone number, and a map of the general area (though not a street map). When he entered the town, either the map was old, or the roads had been updated, because he was soon hopelessly lost. Eventually he stopped at a gas station to ask directions. When this was no help, he continued in circles and stopped again by the side of the road near a guy who was cutting his grass. This fellow's directions seemed simple enough, but a while later he was still lost and now losing his patience. Then he phoned his relative. You guessed it --- he was at her house in minutes; never really being more than a mile off to begin with. The moral of his tale is this? If you want to know how to get somewhere, ask someone who's already there. © Esther Smith 2004 About The Author Esther Smith is editor of Partners-For-Profit Newsletter and copywriter for The Permanent Venture. Each publication of PFP addresses an important aspect of your struggles to perfect your Internet business. clendon@thepermanentventure.com?subject=subscribe A 5-Star Resource page has been designed on The Permanent Venture that lists award winning programs and software. There are no flavor-of-the-month selections - all are proven money-makers. http://thepermanentventure.com/resources.htm editor@thepermanentventure.com
MORE RESOURCES: Spirit Airlines Employees In Philly Take Customer Service To Another Level By Trading Insults Outkick McDonald's, Burger King, Taco Bell, and 7 other fast food chains ranked by customer service - Quartz Ada Supports $500B Customer Service Labor Market with AI Agent Powered by Microsoft Azure OpenAI Service Morningstar Can artificial intelligence rescue customer service? The Economist Dialpad Unveils New Contact Center Solution Leveraging AI to Boost Customer Service Efficiency Telecom Reseller CMS to lower importance of âcall centerâ metric in Medicare Advantage star ratings Healthcare Dive Better living through AI? WORLD News Group The Crappy Service Continues at Idaho grocery Stores News Radio 1310 KLIX Springfield CU needs to know what your water lines are made of. Here's how to find out - News-Leader Ryan Fisher honored for customer service Jamestown Sun Open Position: Customer Service Coordinator (Remote-Part Time) America's Charities Birmingham Water Works warns customers getting service but not a bill, disconnection could be coming WBRC Ada Supports $500B Customer Service Labor Market with AI Agent Powered by Microsoft Azure OpenAI Service PR Newswire America's Best Customer Service 2025 Newsweek Entergy New Orleansâ commitment to proactive service Entergy Newsroom Using the power of AI to improve customer support Inside INdiana Business Claims Processing Outsourcing Canada: Cynergy BPO â The Backbone of Canadaâs Leading Insurance Companies Insurance Edge ServiceNow and Five9 Expand Partnership With Turnkey AI-Powered Solution for Unified Employee and Customer Experiences Business Wire Consumers embracing AI-powered customer support Retail Customer Experience From the Web: âAI Giants Deploy Digital Customer Service Agentsâ ACA International Westney customer service desk to be temporarily closed November 16-17 Durham Region Transit Generative AIâs Potential to Improve Customer Experience Bain & Company Tennessee theme park beats out Disneyland for favorite theme park, best customer service titles KTLA Los Angeles Duck Creek Establishes Center of Excellence in Poland to Enhance Global Support for Customers GlobeNewswire My experience as a Customer Service and Sales Intern Toby Shapiro's Experience at A.D. Sutton and Sons Chapman University Updated Customer Service Hours - Several Departments Downtown Riley County Official Website CSPI & Nutrition Action Customer Service CSPI Newsroom BEST CUSTOMER SERVICE Forbes Parking Customer Service Center: Temporary Relocation for Renovations City of Norfolk (.gov) Dallas Water Utilities customers receive notification letters about their service lines Dallas City News Fifth Third Private Bank Named Global Private Banking Award Winner, Honored as Best for Customer Service Business Wire Good customer service does exist Houston Herald Customer Service & Support Hillsborough County (.gov) Phone Tap: You Didnât Say Goodbye MOViN 92.5 Dollywood beats Disney, Universal and other popular theme parks again! Hereâs why Knoxville News Sentinel PHL Impression Makers - American Airlines Customer Service Agent Shatara Hester Philadelphia International Airport A faster Customer Service in Thailand Saint-Gobain Opinion: If itâs not dead already, customer service is certainly on life support Asheville Watchdog President Biden Announces New Customer Service Actions, Targets Subscriptions and âDoom Loopsâ CX Today Fulton County Recognizes National Customer Service Week Fulton County Government Welcome to Riverside Public Utilities City of Riverside (.gov) Southwest Airlines to offer buyouts at LAX, Burbank, Long Beach and John Wayne Los Angeles Daily News 8 strategies for using AI for customer service in 2024 Sprout Social Banks with 24/7 Customer Service Business Insider My Utilities Account City of Santa Clara |
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