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Customer Service Information |
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Five Tips to Calm Cranky Customers
1. Tis the Season Recognize that everyone is frazzled during the holidays- you and your customers. Give everyone, including you, the benefit of the doubt when it comes to 'bad behaviors' like being abrupt or rude. Breathe deep and smile. It can work wonders. 2. Let 'em Rant, Let 'em Rant, Let 'em Rant Listen briefly to what your customer has to say, even if he is simply venting about things outside of your control. Your client will appreciate the caring and you just might learn about another customer problem you can solve. Comments like the ones below can help the customer feel acknowledged and smooth the way to resolution. That must be difficult for you. I can see how upset you are. This must be very important Let's see what we both can do to fix this 3. Making a List and Checkin' it Twice Ask your customer what is her most important or urgent concern. Then ask some more questions to find options to resolve it. Questions like the ones below get you to the heart of the matter: What happened? What would you like to see done? Why is that important to you? How can you help fix this? 4. O' Make It Right Take the information you've gained through your comments and questions and make things right. Go over and above in your efforts and your customer won't forget it or you. What if you can't fix it? Be honest about it. Sincerely offer what you can provide and explain why more can't be done. 5. We Wish You a Happy Ending Follow up with your customer to see that he's satisfied. In the hectic world we live in, people crave a personal touch like a handwritten note or a short email. Such a small gesture can have a lot of impact on customer loyalty. These tips can help you have a happy holiday too! About The Author copyright 2004 Dina Beach Lynch is a Workplace Mediator and Conflict Coach who supports professional practice groups. Learn how to solve tough issues at Conflict 101 teleclass Jan. 10, 2005. Visit workwelltogether.com to register.
MORE RESOURCES: NBAA Unveils Customer Service Training Certification Program Aviation International News Hassan and Marshall legislation to improve government customer service signed into law Nashua Telegraph CSPI & Nutrition Action Customer Service CSPI Newsroom AT&T Unveils Industry-First Service Guarantee with Automatic Bill Credits for Network Outages StockTitan Infographic: How Simon Roofing Improved Its Customer Service with Microsoft Dynamics 365 MSDynamicsWorld How ACI Worldwide is deploying AI Payments Dive AT&T to Credit Customers After Internet Outages The New York Times SIGNED INTO LAW: Senators Hassan and Marshall’s Bipartisan Legislation to Improve Government Customer Service Maggie Hassan Ace Hardware Earns Top Spot on Forbes Customer Service List Hardware Retailing Oracle and NVIDIA Join Forces to Drive AI Innovation in Bank FinTech Magazine Valvoline Ranked Among Best in Customer Service AftermarketNews.com (AMN) AT&T Unveils First & Only Customer-First Promise Across Both Wireless & Fiber Networks; Plus, Customer Care & Deals Canada NewsWire What’s the future for customer service and hospitality in coffee? Perfect Daily Grind Cents Launches Cents Assist, the First AI-Powered Call Center Built for Laundry Businesses PR Newswire SailPoint Recognized as a 2024 Gartner Peer Insights™ Customers’ Choice for Identity Governance and Administration Business Wire Vontier’s Driivz extends its offering to provide Call Center and Network Operation Center (NOC) Services GlobeNewswire Is a hybrid AI-human model the key to superior customer service? Interesting Engineering NorthStar Moving Ranked #1 Moving Company for Customer Service in Newsweek's 2025 List The Manila Times My experience as a Customer Service and Sales Intern Toby Shapiro's Experience at A.D. Sutton and Sons Chapman University Customer Service & Support Hillsborough County (.gov) Fulton County Recognizes National Customer Service Week Fulton County Government My Utilities Account City of Santa Clara Sprout Social launches 2025 index Marketing Beat America's Best Customer Service 2025 Newsweek Celebrate Customer Service Week City of Riverside, California (.gov) Fulton County Recognized as a 2024 National Customer Service All Star Fulton County Government As the cost of living bites, good customer service becomes priceless Region Illawarra Welcome to Riverside Public Utilities City of Riverside, California (.gov) 8 strategies for using AI for customer service in 2025 Sprout Social Shep Hyken, HPU Customer Service Expert, Mentors Students and Staff High Point University 11 key elements of excellent customer service Business.com Department of Transportation | Department of Transportation Governor Tom Wolf Can artificial intelligence rescue customer service? The Economist Video Quick Take: Intercom’s Brian Donahue on How AI Agents Can Be Your First Tier of Customer Service Support HBR.org Daily I CARE VA.gov Home | Veterans Affairs SUN Bucks: Pennsylvania’s Summer EBT program Governor Tom Wolf Updated Customer Service Hours - Several Departments Downtown Riley County Official Website What Your Business Can Learn From Southwest Airlines Business.com Contact Us - Yosemite National Park (U.S. National Park Service) National Park Service BEST CUSTOMER SERVICE Forbes bizfile California Secretary of State IRS Should Ensure Customer Service Enhancements Are Accessible for Taxpayers with Disabilities National Taxpayer Advocate Conway Corp employees win MACTA Customer Service awards Log Cabin Democrat Spectrum Announces Customer Commitment Charter Communications Social Security Is Improving Our National 800 Number and Reducing Call Wait Times Social Security Matters Banglalink launches AI chatbot for customer service newagebd.net Contact Us | Department of Corrections Governor Tom Wolf View/Pay Your Utility Bill City of Tucson Sysdig earns top accolade in Gartner customer choice 2024 SecurityBrief Australia Video Quick Take: Intercom’s Brian Donahue on How AI Customer Service Agents Are Delivering Massive Value HBR.org Daily Top 6 social media customer service tools for your brand Sprout Social 8 customer service trends to know in 2025 Sprout Social Running our contact centers on Azure Microsoft Airline conducts customer service review Royal Gazette Finance, Budget & Utility Customer Service myclearwater.com |
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