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Customer Service Information |
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Clients - What They Want from You
A growing number of individuals are finding themselves called to help others and go on to fulfil this call by training to become a practitioner in one of the healing arts. The range of conventional, traditional, holistic, complementary and alternative therapies is extensive with new thoughts on old themes being introduced almost daily. In some ways, the professional training undertaken to practice the therapy or therapies you have chosen, is the simple bit. Yes, I know there are lots of hours spent studying, lots of time dedicated to practical work, lots of supervision and lots of examinations but believe me, this was relatively easy to complete because there was some passion behind your purpose. The fun starts when you hang up your sign and open for business. Some enlightened Professional Institutions are now including modules on practice management in their curriculum, which is a good thing. Many still don't. It doesn't matter how stunning your therapy skills are, if you have no clients to work with, your practice will not survive. You must learn how to manage cashflow, how to maximise your personal productivity, how to develop your client base and how, in due course, to appoint and manage staff. Whether you are starting out on this path straight from school or college or whether this is a career change for you, know that practising any healing art is a wonderful offer to your community and your fellow man. I hope that my efforts to make the business side of practising your therapy "easy", will free your energy to do what you do best. Remember that the success of any therapeutic intervention depends largely on the attitude of the therapist - the client is greatly affected by your intention, attitude and expectation. Be impeccable, know what you are capable of achieving and always walk the talk. Set high standards for yourself, even when you are off-duty clients have expectations of you. A successful therapeutic practice depends on clients being willing to trust and refer. They will not do this if they see you doing your supermarket shopping or filling up the fuel tank of your car whilst wearing your whites. You know all of this but you will also find, if you haven't already, how easy it is to forget and lapse into easier habits! There is nothing quite like working in your own business, calling the shots, making the decisions and knowing that the profit is all yours. There is also another side to being an entrepreneur which is carrying the risk, isolation, being the last to be paid, playing many roles some of which you feel ill-equipped to handle. I wonder, is it still sounding like such a good idea? 8 times out of 10, expertise in your field is not enough to ensure business success. In fact the more diligent you are in your technical work, the more pride you take in doing a good job, the more likely your business is to fail in the first year.In his book, "The E-Myth Revisited" Michael Gerber refers to people such as you as "The Technician". You have technical expertise in your chosen field. Every business needs technicians but problems can and often do arise when the technician gets his hand on the tiller and ends up steering the ship. Successful businesses exchange value to customers for money. Part of this is doing a good job but there are other aspects to supplying value to clients: The trading experience - is it easy, pleasurable and consistent? Follow up service - is there any? Product/Service - is it what your clients want, when they want it and how they want it? Yes, I know the technical expert within you is arguing with me as you read this. Yes, I know that receiving a wonderful treatment is important to your clients but it is only one ingredient in the recipe which produces a successful Private Practice. Donnie Harrison is a Coach and Business mentor who specialises in working with clients who are setting up or building a Professional Private Practice, particularly in the healthcare sector - be it traditional, complementary or alternative. Further information from http://donnieharrison.com
MORE RESOURCES: AI Chatbots Are Ready to Talk to Customers. Sort of. The Wall Street Journal Pricing, AI, DPA, Customer Service Tools; Bill Emerson Interview; Training This Week; STRATMOR CD Workshop Mortgage News Daily Samsung Electronics Canada Customer Service Wins Bronze in ‘Best Use of Omni Channel' at International CX Awards 2024 Yahoo Finance Qme secures $3M funding to streamline customer service across Africa Techpoint Africa Building Competitive Advantage in Customer Care Through AI The Business of Fashion 311 Customer Service Center City and County of San Francisco FTC Finalizes Order with H&R Block Requiring Them to Pay $7 Million and Overhaul Advertising and Customer Service Practices for 2025 and 2026 Tax Seasons Federal Trade Commission News Samsung Electronics Canada Customer Service Wins Bronze in ‘Best Use of Omni Channel' at International CX Awards 2024 Business Wire Ikea expands integration with assembly services platform Chain Store Age JEA is inviting bids for 19-story downtown tower that used to be its headquarters The Florida Times-Union American Lamprecht Enhances Visibility for Air and Ocean Shipments Using Descartes Solution Supply Chain Dive Women in Fintech: A Conversation About Loyalty Ecosystems in Financial Services with Becky Hill Finovate Neterra Enhances Its Customer Service Monitoring System Total Telecom Gladly Named a Leader in Constellation ShortList™ for Digital Customer Service and Support PR Newswire QueueKiosk™: Saving Thousands of Active-Duty Man Hours & Improving Customer Service at the MPF Office Kiosk Marketplace Finally, hard data on a real-world AI business use case: It’s huge for customer service Sherwood News Liverpool reinvents customer service through digital platform ComputerWeekly.com CSPI & Nutrition Action Customer Service CSPI Newsroom Firm to expand customer service in Yorkshire with new service centre Golf Business News Textron Aviation to Open New Service Facility at Essendon Fields Airport, Expanding Capabilities in Australia Pittsburg Morning Sun Help Department of Taxation and Finance Six Game-Changing AI Customer Service and CX Strategies Hospitality Net Consumer Directed Personal Assistance Program (CDPAP) New York State Department of Health Cigna's customer-centric strategy could ripple across the sector Modern Healthcare Major AI Success Story: Giftify Achieves 40% Faster Customer Response Times with Enterprise AI StockTitan How banks can build consumer confidence with stellar customer service Insights by Samsung Contact Us About Your Bill myclearwater.com Customer Service Center apps.tampagov.net 311 - Birmingham’s Customer Service Center City of Birmingham (.gov) Palm Coast Utility Department Celebrated for Enhanced Customer Service City of Palm Coast 70% of customer service to rely on AI by 2028: Gartner Outsource Accelerator Customer Service & Support Hillsborough County (.gov) DESCO's meeting held to enhance customer service and power reliability The Business Standard My experience as a Customer Service and Sales Intern Toby Shapiro's Experience at A.D. Sutton and Sons Chapman University 3 Ways To Quickly Make $50 GOBankingRates Delta’s annual profit-sharing day spotlights ‘people first’ strategy The Atlanta Journal Constitution Welcome to Riverside Public Utilities City of Riverside (.gov) Celebrate Customer Service Week City of Riverside (.gov) Which companies have the best customer service? Amazon, Shein, Costco among top-rated brands USA TODAY Con Edison Proposes Investments to Meet Growing Demand for Clean Energy, Enhance Customer Support T&D World Contact Reverb Support Reverb Charter Names Robyn Tolva Senior Vice President, Customer Service Reliability | Charter Charter Communications America's Best Customer Service 2025 Newsweek 8 strategies for using AI for customer service in 2025 Sprout Social Attorney General Bonta Demands Better Customer Service for Californians California Department of Justice AI for Customer Service Market worth $47.82 Billion by 2030 - Exclusive Report by MarketsandMarkets™ PR Newswire Can artificial intelligence rescue customer service? The Economist Permits–customer services King County Lifeline Support for Affordable Communications Federal Communications Commission Department of Transportation Governor Tom Wolf President Biden Announces New Customer Service Actions, Targets Subscriptions and ‘Doom Loops’ CX Today 11 key elements of excellent customer service Business.com Launch of New Districtwide Customer Service Platform The School District of Philadelphia Shep Hyken, HPU Customer Service Expert, Mentors Students and Staff High Point University Transforming Customer Service: How Robotic Process Automation is Reshaping Call Centers IBTimes India Summer EBT | Department of Human Services Governor Tom Wolf Video Quick Take: Intercom’s Brian Donahue on How AI Agents Can Be Your First Tier of Customer Service Support HBR.org Daily |
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