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Customer Service Information |
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My Child Has Opie Eye!
7:00 a.m., the silence in the house is broken by my child's call to me, from another room, "Mom, please take care of my Opie eye!" Huh?... My mind is spinning trying to process this information, what sort of illness is Opie eye? Is it a variation of Pink eye? What is the cure? What is the cause? Why didn't I notice it? Why hadn't I heard of it? I must be a terrible parent. My mind goes back the 1960's sitcom 'The Andy Griffith Show' where Ron Howard played the sheriff's young son Opie. This must be the reference for Opie eye, I surmised. I can't think of a single thing wrong with the adorable little guy's eyes. I'm not doing well sorting this out. Then I hear it again, "MOM, Puh-lease take care of my Opie eye.... I can't go to school until you do!" I decide to go to my child and have a look, perhaps this problem has another name that I'm familiar with. As I walk up to her, tilt her head toward the light and have a look at her eyes she says in her best teenage I'm-disgusted-with-you tone, "What ARE you doing?" "Why, I'm looking at your eyes. Which one is bothering you?" I counter in my best Doctor Mom voice. To which she flatly retorts, "There is nothing wrong with my eyes." "Then what is all this about you having Opie eye?" I asked now very confused. She held out an extended hand with a form and a pen. The form that she wanted signed was saying that I have seen and agree with her Spanish teacher's guidelines for (are you ready) an Oral Proficiency Interview. That's right, O.P.I. In my best Gomer Pyle voice I loudly declare, "Shazzam! Andy call Aunt Bee to bake a pie, my child don't have Opie eye!" While we laughed ourselves silly over this early morning incident, it provides a very important lesson in business. Nothing defeats your purpose faster than using acronyms that nobody understands. I have articles submitted to me for publication every day using acronyms that are meaningless to my readers.... they are not published here. I receive publications everyday, that I can not find the web site because the publication is sent as an acronym and I don't know or can't remember what the acronym stands for. You can't sell to people that don't know what you're talking about. Therefore, by using acronyms you defeat your purpose and I would advise that you stop P.D.Q. (Pretty Darn Quick) It is your job to educate, not intimidate or confuse your clientelle. About The Author Thea Swafford is the owner of, The Shepherd's Inn Inc. and two very successful web sites that focus on helping both the novice and netpreneur to reach their objectives with wisdom and humor.http://Targeted-Ad.Com and http://Secrets-To-Your-Successful.Com, for our free newsletter secrets@a1ebiz.com thea@secrets-to-your-successful.com
MORE RESOURCES: AI Chatbots Are Ready to Talk to Customers. Sort of. The Wall Street Journal Pricing, AI, DPA, Customer Service Tools; Bill Emerson Interview; Training This Week; STRATMOR CD Workshop Mortgage News Daily Samsung Electronics Canada Customer Service Wins Bronze in âBest Use of Omni Channel' at International CX Awards 2024 Yahoo Finance Qme secures $3M funding to streamline customer service across Africa Techpoint Africa Building Competitive Advantage in Customer Care Through AI The Business of Fashion 311 Customer Service Center City and County of San Francisco FTC Finalizes Order with H&R Block Requiring Them to Pay $7 Million and Overhaul Advertising and Customer Service Practices for 2025 and 2026 Tax Seasons Federal Trade Commission News Samsung Electronics Canada Customer Service Wins Bronze in âBest Use of Omni Channel' at International CX Awards 2024 Business Wire Ikea expands integration with assembly services platform Chain Store Age JEA is inviting bids for 19-story downtown tower that used to be its headquarters The Florida Times-Union American Lamprecht Enhances Visibility for Air and Ocean Shipments Using Descartes Solution Supply Chain Dive Women in Fintech: A Conversation About Loyalty Ecosystems in Financial Services with Becky Hill Finovate Neterra Enhances Its Customer Service Monitoring System Total Telecom Gladly Named a Leader in Constellation ShortList⢠for Digital Customer Service and Support PR Newswire QueueKioskâ˘: Saving Thousands of Active-Duty Man Hours & Improving Customer Service at the MPF Office Kiosk Marketplace Finally, hard data on a real-world AI business use case: Itâs huge for customer service Sherwood News Liverpool reinvents customer service through digital platform ComputerWeekly.com Firm to expand customer service in Yorkshire with new service centre Golf Business News CSPI & Nutrition Action Customer Service CSPI Newsroom Textron Aviation to Open New Service Facility at Essendon Fields Airport, Expanding Capabilities in Australia Pittsburg Morning Sun Help Department of Taxation and Finance Six Game-Changing AI Customer Service and CX Strategies Hospitality Net Consumer Directed Personal Assistance Program (CDPAP) New York State Department of Health Cigna's customer-centric strategy could ripple across the sector Modern Healthcare Major AI Success Story: Giftify Achieves 40% Faster Customer Response Times with Enterprise AI StockTitan Contact Us About Your Bill myclearwater.com Customer Service Center apps.tampagov.net 311 - Birminghamâs Customer Service Center City of Birmingham (.gov) DESCO's meeting held to enhance customer service and power reliability The Business Standard Palm Coast Utility Department Celebrated for Enhanced Customer Service City of Palm Coast 70% of customer service to rely on AI by 2028: Gartner Outsource Accelerator Customer Service & Support Hillsborough County (.gov) My experience as a Customer Service and Sales Intern Toby Shapiro's Experience at A.D. Sutton and Sons Chapman University 3 Ways To Quickly Make $50 GOBankingRates Deltaâs annual profit-sharing day spotlights âpeople firstâ strategy The Atlanta Journal Constitution Welcome to Riverside Public Utilities City of Riverside (.gov) Celebrate Customer Service Week City of Riverside (.gov) Which companies have the best customer service? Amazon, Shein, Costco among top-rated brands USA TODAY Con Edison Proposes Investments to Meet Growing Demand for Clean Energy, Enhance Customer Support T&D World Fulton County Recognized as a 2024 National Customer Service All Star Fulton County Government Contact Reverb Support Reverb Charter Names Robyn Tolva Senior Vice President, Customer Service Reliability | Charter Charter Communications America's Best Customer Service 2025 Newsweek 8 strategies for using AI for customer service in 2025 Sprout Social Attorney General Bonta Demands Better Customer Service for Californians California Department of Justice AI for Customer Service Market worth $47.82 Billion by 2030 - Exclusive Report by MarketsandMarkets⢠PR Newswire Can artificial intelligence rescue customer service? The Economist Permitsâcustomer services King County Lifeline Support for Affordable Communications Federal Communications Commission Shep Hyken, HPU Customer Service Expert, Mentors Students and Staff High Point University Department of Transportation Governor Tom Wolf President Biden Announces New Customer Service Actions, Targets Subscriptions and âDoom Loopsâ CX Today 11 key elements of excellent customer service Business.com Launch of New Districtwide Customer Service Platform The School District of Philadelphia Summer EBT | Department of Human Services Governor Tom Wolf Video Quick Take: Intercomâs Brian Donahue on How AI Agents Can Be Your First Tier of Customer Service Support HBR.org Daily |
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