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Customer Service Information |
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Turning Customer Mistakes Into Raving Fans
When you make a mistake with a customer, should you write them off as lost -- never to return again? Nope. There have been numerous studies which show that a customer who has had a problem and gotten it resolved in a timely manner and to their satisfaction is a more loyal customer than one who has never had a problem. I've found that to be true too. One of my biggest fans is a customer who started out on slippery footing. She's been a repeat customer for three years now. From a situation that could have been a disaster to one that ended up being great, our response as business people gives us the control to turn that customer into a "raving fan." So how do you turn a lemony situation into lemonade in your business? - Use the human touch. Pick up the phone and connect. Don't try to tame a rough situation using email. You'll lose. - Offer a special gift or extra compensation on your product or service. That could be a valuable add on product or a free month's service. - Ask the customer what it would take to make them happy. You'll find that it's normally something you can accommodate very easily. About the Author Denise O'Berry frequently speaks to professional organizations, is the author of three booklets, and several "how-to" manuals. She writes a weekly small business column, hosts an online small business owners forum and is called upon regularly by publications such as Entrepreneur, Bank Rate Small Business, Florida Trend, Inc., various newspapers, radio and television to provide expert comments on small business issues. http://www.whatspossible.com
MORE RESOURCES: Changes at Social Security Administration may impact customer service, benefit payments, experts say CNBC Cognigy Recognizes Enterprises Transforming Customer Service with AI at Nexus Summit 2025 Morningstar AI won’t fix the real issue with customer service Financial Times Crow Wing County launches web chat assistant to enhance customer service Brainerd Dispatch All-American Pest Control Celebrates Employees at Annual Awards Ceremony Pest Control Technology How SAP CX AI Toolkit Transforms Customer Service Operations Technology Magazine Cognigy Recognizes Enterprises Transforming Customer Service with AI at Nexus Summit 2025 Business Wire Aqua begins customer service line inventory to ID, replace lead lines in Shenandoah The Shenandoah Sentinel Hong Kong International Airport honours staff excellence with annual customer service awards International Airport Review NICE Ltd. enhances customer service with new AI tools Investing.com CSPI & Nutrition Action Customer Service Center for Science in the Public Interest ServiceNow to Boost CRM Offering With Acquisition of Logik.ai’s Best-in-class, AI-powered CPQ Solution Business Wire Braun: “Hoosiers deserve best-in-class customer service” ReadTheReporter.com Customer Service & Support Hillsborough County (.gov) MetTel Wins Multiple Stevie® Awards, Marking 12 Years of Customer Service Excellence Longview News-Journal How to address common customer service gaps TechTarget SBA opens customer service center in Paintsville for flood victims The Paintsville Herald Attune Insurance honored with multiple global 2025 Stevie® Awards for Sales & Customer Service PR Newswire Singapore Airlines, Salesforce collab on AI-powered customer service Frontier Enterprise Porsche placed first in 2025 J.D. Power Customer Service Index Study Porsche Newsroom Zomato cuts 600 customer support jobs amid AI adoption Verdict Food Service What Your Business Can Learn From Southwest Airlines Business.com New Jersey American Water’s Customer Assistance Programs Township of Scotch Plains (.gov) Monetary Gold Achieves Record Customer Service Improvement, Climbs to #3 in Industry Rankings PR Newswire Bullhead City leads Mohave Community College workshop on customer service mohavedailynews.com Certificate of Achievement – Sales and Customer Service (Online) Lake Michigan College Watchdog slams Australian supers' customer service Pensions & Investments Cox: Better customer service expected in social development ministry Trinidad and Tobago Newsday How AI Is Changing the ROI of Customer Service - SPONSOR CONTENT FROM INTERCOM Harvard Business Review Contact Us About Your Bill City of Clearwater Cognigy Recognizes Enterprises Transforming Customer Service with AI at Nexus Summit 2025 Bluefield Daily Telegraph Launch of New Districtwide Customer Service Platform The School District of Philadelphia Revolutionizing customer service: MaestroQA’s integration with Amazon Bedrock for actionable insight Amazon Web Services My Utilities Account City of Santa Clara (.gov) Centier Bank lands No. 1 on J.D. Power customer service ranking Northwest Indiana Business Magazine Attune Insurance honored with multiple global 2025 Stevie® Awards for Sales & Customer Service WV News Customer Service Center apps.tampagov.net 311 - Birmingham’s Customer Service Center City of Birmingham, Alabama (.gov) Customer Support | Department of Corrections Commonwealth of Pennsylvania (.gov) Darren Stewart honoured by Home Hardware for excellent customer care Clearwater Times Running our contact centers on Azure Microsoft Welcome to Riverside Public Utilities City of Riverside California (.gov) 354th FSS gains new Customer Service Portal eielson.af.mil Changes at Social Security Administration may impact customer service, benefit payments, experts say MSN |
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